UNA Hotels Napoli — Hotel in Naples

I came to Napoli not without prejudice and a hint of paranoia suspecting pickpockets or someone planning on mugging us behind every dodgy street corner and even though these things may be around, a lot of my feeling was enforced solely by the facade of things, the rubbish lying around, the many street vendors and real dodgy looking areas as well as all the bad reviews I have read beforehand. In the end nothing at all happened (not even remotely) but i think if you keep your radar up and don't do anything foolish you'll be quite alright. I'm not saying don't be careful, just don't let fear ruin your stay, then rather not stay at all.

At UNA Hotel you have not much choice, once you leave the hotel you're in one of the busiest areas around town close to the train station with a lot of people hanging around, trying to sell things or actually living on the streets but you're also perfectly located to get around. The train (Circumvesuvia and the Metro) are a stone throw away, which is perfect to visit other parts of the city or go out of town, in 20-30 minutes you're in the port area with the Dom, cafés and shopping and of course super close to many of Napoli's fantastic pizza places (Da Michele is literally 5 minutes away).

The hotel itself is great, the lobby is modern business hotel franchise like and so are the rooms, even though they're definitely a class higher. Our room was big with a huge and super comfortable king size bed, a nice big bathroom with rainforest shower head and actually quiet a nice view. Other than in my booking confirmation we didn't get the balcony though and were in the first upper level which gave me a bit of a weird feeling as we were very close to all the people hanging around down there in the area and I wasn't sure how non-see-through the windows actually were. However I really did like the room and it's interior.

The breakfast was, as in all hotels on this trip, not very exciting but still by far the best with the most choices offered and we had the opportunity to eat out on the roof terrace with a nice view around.

Service was pretty cold and neutral as in many chain hotels but the reception, particularly during our checkout, didn't care at all but to also mention a positive example the people working at breakfast were very nice, friendly and attentive.

I would recommend UNA hotel, not so much for it's service level but for it's room standard and the logistically prime location and probably would consider staying here again, especially...

Husband and I stayed at this hotel for two nights- New Year’s Day Eve and New Year’s Day, for a pricey 144 euros a night excluding tax. This would be a somewhat acceptable price given NYE and location, but our experience inside the hotel failed to justify the cost. I cannot understand why the hotel is rated 4 stars.

Pros: It is a 10mins walk to city metro and train station to other cities. It’s in walking (20min thereabouts) to most other attractions.

The main streets and square at Napoli centrale is packed with illegal vendors crowding the narrow pavements. Combined with metal scaffolding you may have to weave through, is a recipe for pickpocketing. My backpack was fully unzipped while we were walking to the hotel from the train station. The merit of UNA is they made an effort to hire security personnel to patrol their hotel front, which is totally clear of these crowds. This serves some peace of mind when you finally make it to the door.

The staff were kind enough to allow us an early check in at 12pm into a room on the 2nd floor.

Staff greeted us warmly as well and offered to talk us through the city and it’s attentions, which was very nice.

Cons: We were nearly suffocated by the heating in the room. It was literally like a sauna. Unlike other 4 star hotels, there wasn’t any personalised control over the heating and cooling in our room; it was a centralised system. (There isn’t any aircon unit, only metal vents connecting to the centralised system). Staff tried to lower the heat, which did not work. They then turned off the system entirely, which was little help as well. We had to open the window (no grills, and a person can easily fit through) ajar, which let the sound of the street come in, and felt very unsafe as we were directly facing the street, one floor above. I can’t believe a 4 star hotel does not have a more flexible heating and cooling system in the room.

Disappointed by the gnarly rusty/gritty shower head too. It is the worst I have seen in a hotel, much less a 4 star one.

Staff were also disinterested in helping us find alternatives for PCR test centres. I witnessed another hotel guest who also tried to find information on this but to no avail. I’m sure he was equally bewildered that hotel staff were so apathetic/uninformed about this matter.

Would only recommend if you are interested in staying at Napoli Centrale for its convenience, and don’t know any...

I do not recommend this hotel. Where to begin? As “four star” hotels go, this is an unpolished and disappointing hotel stay with too many features that are underwhelming if I’m being generous. The room designs are dated and bafflingly frustrating: furniture designed to bang your knuckles, moldy, leaky shower enclosures, and, best of all, high cove lighting reflected from red orange paint that gives the whole room a bloody cast. The low water pressure in the shower and the weak air conditioning make for sweaty sleep and unsatisfying morning routines, as you head for a breakfast upstairs that is generous in portions but careless in execution. The roof terrace has a good view, and is comfortable in the shaded sections. But watch out, because between each round of expensive drinks the staff, whose considerable professionalism occasionally slips to reveal desperation, will be asking if you are really, really sure you don’t want dinner. It is near the train station, which is convenient but for the somewhat iffy neighborhood surrounding, which mandates that you keep your wits about you on return from dinner after dark. As you return to the ruddy gloom of your room, the fruit flies and banter of the staff will lull you to sleep, as they contemplate cleaning schedules through walls that admit so much sound they might as well not be there. Their chatter will wake you from your limp, lifeless pillow, the only one actually available from the “pillow menu” both morning and evening, leaving you sure that while it is not catastrophically bad, the claims of this “four star” hotel are drastically exaggerated, and there have to be better places to stay. You may wish to throw open the shutters to look upon Naples and find better pastures outside, but the period-accurate window shutters will leave you with no way to look out without leaving your every movement visible to the neighbors. I do not...