B&B Zen Trastevere — Hotel in Rome

Avoid This B&B – Unprofessional and Unreliable Host

I strongly advise against booking this B&B. Upon our arrival in Rome, my family and I were left stranded outside the gate for nearly an hour with no way to contact the host. Calls and messages went unanswered, leaving us in a stressful and uncertain situation in a foreign country.

When the host finally responded, he casually explained that he was on a flight and couldn’t answer. Apparently, there was no backup or alternative contact for guests in need. His excuse? I was “supposed” to ring the doorbell—something never mentioned in any communication. Even if that were the case, I would have had to sift through about 40 doorbells to find the right one.

Instead of acknowledging his poor customer service, the host became defensive and dismissive. He even questioned why I didn’t just wait at a café next door—how was I supposed to know when (or if) he would respond? After dealing with this lack of professionalism, we booked another hotel. Rather than handling the situation with any grace, the host continued to berate me via voice messages, resorting to insults like, “If you had the balls to just talk to me” and “If you were smart enough to ring the doorbell.”

Despite his clear failure in hospitality, he refused to issue any refund and took the full payment. This is not just unprofessional; it’s a blatant scam.

Do yourself a favor—avoid this place at all costs. There are far better and more reliable options in Rome where you will be treated with...

What a perfect place to start and end every day of our experience in Rome. Our hosts were incredibly welcoming from the moment they opened the entry gate and carried our bags upstairs for us. ||We had so much space in our room! The bed was firm but comfy, and the bathroom was well stocked with shampoo, conditioner, body lotion, and a hair dryer. Towels were a little thin and scratchy, but…that's Europe for ya, baby.||Our room on the back of the building had two sets of doors leading to a large balcony overlooking a bustling but quiet courtyard, always providing dappled sun and a nice breeze.||Filtered water — sparkling, still, or ice-cold! — is waiting in the mini-fridge, and there's a self-serve machine in the communal kitchen. Plus nice wine glasses, little plates, cutlery and more for an in-room aperitivo if you wish.||I won't dock a star for this, but if you're looking for more than calories to fuel you for the morning, pass on the breakfast pastries at Giselda. They're dry and too sweet — it's a shame that the second "B" in this B&B comes up so woefully short. ||Overall, just a wonderful spot in the heart of Trastevere, we would not hesitate to...

There were so many amazing positives about staying at the In Trastevere House|- Daniele and Louella were extremely kind and helpful from restaurant suggestions, how to get around town, and anything else we needed. They are extremely kind.|- 2 quick ideas, make reservations directly on their site, see if you can get a discount for paying cash|- The room is very modern, very clean, and has a nice little balcony. We faced the street and I was concerned about noise, but, they have shutters that basically block that out.|- Location this is where all the food tours go, better food than in the city. The 8 tram takes you in town in 5 minutes, a taxi stand about 100 yds away. Walk to most areas in less than 2 miles. The area seemed extremely safe. I walked around at night and saw no issues.|- Breakfast - we liked Giselde. You can upgrade to the American breakfast which had eggs, meat, ham, oj, and a roll.|- The room has a coffee maker, bottles for water (refillable in the kitchen), yogurt, fruit and fruit drinks all at no additional charge.|In Trastevere House is definitely the place to stay...