InternoRoma — Hotel in Rome

When we arrived they gave us different room from the one we've booked and payed, instead of one double and one single bed....er got just one double bed. When I asked why: they said that this is because they decided that we are two people so we don't need two beds. In that case we were 2 co-workers not a couple.... We had to sleep together. They also refused to return the money difference for the type of the smaller room.|The spa tub wasn't working, not even the hairdryer ( they had second one on the wall very small one which was blowing very little air not enough to dry our hair) , the coffee machine wasn't in good shape too. When I asked for the payment invoice they refused to give me one ! |So my expenses on accomodation cannot be added to my business trip . I wouldn't recommend the location neither, it is dirty and not safe especially in nighttime ( something like Chinatown) . The building is old with internal view windows. The only good thing in that apartment was the cleaning lady . Very kind and helpful person. I don't recommend...

First - I had intended to book a room at ETERNAL ROMA to be close to Termini Roma , but somehow booked at Inerno Roma, which is NOT near the station (5 min walk VS 20 min with luggage). PROS: Good size room; comfy bed; quiet at night; clean; plenty of hot water (see below); all kinds of markets and restaurants; area ranges from nice to sketchy; Cons: weird corner Jacuzzi/shower configuration; a/c didn't work (but no biggie with open window); Weirdest thing ever - no water or elevator late night till sometime in morning. We left at 5:30AM and had to drag our luggage downstairs. No water to wash faces, brush teeth, or flush toilet! WTH??!! Then the first trolley to Termini didn't stop for us (yes, we were at the correct stop). Not the...

Constant sewer problem, and they blame you but the problem is that it is too old and not up to standard.||We stayed one week and had real problems with that twice.||Unpleasent smell also.||||The lock fell into our hand when we unlocked the front door, like you normally do when you want to open the door.||The personel freaked out and was totally unpleasent and wanted us to pay the locksmith. We refused.||The "locksmith" put the lock inplace with screws, a child could see that wasn't work done by a professional. ||It was ridiculous.||||The place could be nice, if it wasn't run by that management, and the woman in the frontdesk is really nice, until something happens due to their lack off...