Gelateria Fassi - Gelato artigianale a Roma dal 1880 — Restaurant in Rome

The experience was horrible. Having an ice cream should be a joyful thing, but this gelateria ruined it for me. All the employees were rude, unmannered, uninterested and they gave the impression they hated their job. The man at the pay counter couldn’t be less interested in his work, no hello, no eye contact. After paying, he just tossed the ticket on the table, when I reached for it. At the counter there was no cue or line, it was pure chaos. I didn’t get all the flavors I asked for. No explanation. They just don’t care. Like other people of color, I also sensed discrimination and racisme. The lady behind the ice cream counter was much friendlier to Italians and western tourists. She also served them first. I saw her being very very impolite to two asian girls. Making annoyed gestures “hurry up with choosing”, saying “and and?” While rolling with her eyes. I wish I had read the reviews first. I wouldn’t have come here. I don’t want to be treated this way for a stupid ice cream. They might have the history, but the attitude of the employees is unacceptable. And since these kind of reviews have been written by other people long time before, I guess management doesn’t care because whatever they do, people will still be coming for their cheap ice cream. There are so so many other good gelaterias in Rome. Try Che gelato, Gelateria del Teatro, Fatamorgana, Gunther… so good and more in the center so you don’t have to come to...

The Palazzo del Freddo Giovanni Fassi, founded in 1880, is more than a gelateria—it’s a Roman institution and the oldest gelato shop in the city. Originally established by Giovanni Fassi, a former pastry chef for the Italian royal family, it quickly became a hub for artisanal gelato. Its most innovative concept, the Telegelato Giuseppina, allowed gelato to be shipped across Italy and abroad in the early 20th century, making it a pioneer in delivering frozen delights.

Housed in its historic building on Via Principe Eugenio, the gelateria has preserved its vintage charm, with vaulted ceilings, arched windows, and nostalgic posters that whisper stories of resilience, including its continuity through World War II. Signature creations like the Sanpietrino, gelato shaped like Rome’s cobblestones, reflect its deep connection to the city, while timeless flavors like pistachio, zabaione, and crema romana evoke a sense of tradition and craftsmanship.

Fassi has been a meeting point for generations, where locals and tourists alike savor the authentic taste of Rome. It’s a place of shared memories: families recount childhood trips, grandparents recall wartime gelatos, and tourists discover a slice of Roman heritage. Its blend of innovation, history, and community has made it not just a gelateria but a cultural landmark, embodying the sweet...

❌❌❌인종차별자 직원 있음 첫번째방문에 사장님이 한국말로 반겨주시고 맛도 괜찮아서 두번째 방문에 사건 발생함

40-50대 키큰 백인 아저씨 직원, 티켓을 한참동안받지 않고 뒤에 있는 다른 이탈리아 직원이랑 얘기함 그리고 나서는 다시 내 티켓을 받지않고 뒤에 이탈리아 현지인 티켓을 받아 들고 먼저 퍼줌

겨우 티켓 받아가서 4가지맛 시켰는데 3개만 젤라또 담고 1가지는 물어보지도 않고 생크림 얹음

누가봐도 처음이랑 두번째랑 사이즈가 차이있어서 컴플레인걸자 영어 못하는척 함

그래놓고는 생크림을 다시 덜어내고 티스푼 플라스틱으로 젤라또 쥐똥만큼 떠서 올려줌^^

이런직원 쓰는 사장님이 불쌍함… 사장님은 손님한테 한글로 말하면서 젤라또 열심히 파는데 직원은 인종차별이나 하고 덕분에 여행 마지막날 이탈리아에 대한 이미지가 안좋아짐

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❌❌❌Racist employee alert

On my first visit, the owner greeted me in Korean, and the taste was decent, so I decided to visit again. However, on my second visit, an incident occurred.

There was a tall white male employee in his 40s or 50s who ignored my ticket for a long time, chatting with another Italian employee behind him. Even after that, he didn’t take my ticket and instead took the ticket of an Italian customer behind me, serving them first.

After finally taking my ticket, I ordered four flavors, but he only scooped three and without asking, added whipped cream to the fourth one.

It was clear to anyone that the size of the portions was different between the first and second visit. When I complained, he pretended not to speak English.

He then removed the whipped cream and added the tiniest amount of gelato using a plastic teaspoon.

I feel sorry for the owner for employing someone like this. The owner works hard selling gelato and speaking Korean to customers, while the employee is busy being racist. Because of this experience, my last day in Italy was ruined, and my impression of the Italy was tarnished.

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❌❌❌ 有种族歧视的员工

第一次来时，老板用韩语热情招待，味道也不错，所以决定再次光顾。然而，第二次来时，发生了意外。

有一位四五十岁左右、身材高大的白人男员工，长时间不收我的票，而是和身后的另一位意大利员工聊天。接着，他也没有接我的票，而是接了我后面意大利本地顾客的票，并优先为他们服务。

好不容易收了我的票，我点了四种口味的冰淇淋，但他只盛了三种，最后一个味道还没问我，就直接加了奶油。

显然，第一次和第二次的冰淇淋份量差别很大。我提出投诉时，他却假装不会说英语。

他把奶油刮掉后，用塑料小勺子只挖了一点点冰淇淋给我，像是侮辱一样。

真为老板感到可惜，雇佣了这样的员工。老板热情地用韩语招待顾客，努力卖冰淇淋，而员工却在进行种族歧视。因为这次经历，我对意大利的最后一天印象很差。

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❌❌❌ Dipendente razzista presente

Durante la mia prima visita, il proprietario mi ha accolto in coreano e il gusto era abbastanza buono, quindi ho deciso di tornare una seconda volta. Tuttavia, durante la seconda visita, è successo un incidente.

Un dipendente, un uomo bianco alto sui 40-50 anni, ha ignorato il mio biglietto per molto tempo, chiacchierando con un altro dipendente italiano dietro di lui. Anche dopo, non ha preso il mio biglietto ma ha invece servito prima un cliente italiano dietro di me.

Finalmente ha preso il mio biglietto, ho ordinato quattro gusti di gelato, ma ne ha messi solo tre e, senza chiedere, ha aggiunto panna montata al quarto.

Era evidente a chiunque che la dimensione delle porzioni fosse diversa tra la prima e la seconda volta. Quando mi sono lamentato, ha finto di non parlare inglese.

Poi ha tolto la panna e ha aggiunto una minuscola quantità di gelato con un cucchiaino di plastica, quasi come fosse uno scherzo.

Mi dispiace per il proprietario, che ha dipendenti così. Il proprietario si impegna a vendere gelato parlando coreano con i clienti, mentre il dipendente si comporta in modo razzista. Grazie a questo episodio, l’ultimo giorno del mio viaggio in Italia è stato rovinato, e la mia impressione del paese è peggiorata.

Il dipendente maschio che ha lavorato il 23 settembre...