Hotel Tre Archi — Hotel in Venice

I recommend to never book a canal view room or you will waste your money. The hotel is around 25min walking from the parking area. I reserved a double room with canal view for me and my husband (I added a note into the reservation explaining we were a couple). We arrived to the hotel around 11:30am (of course the room was not ready, and there was a note at the reception advising the rooms are ready by 2pm, which was ok for us, as we just wanted to pre-check in & leave our luggage. The receptionist took our passports and told us that we could leave our luggage at the luggage room at the end of the garden (it’s unattended and there is no cameras to check if the luggage is ok or stolen). The receptionist gave me 1 sheet to sign (ilegible) and he did not confirm the type of room nor told us anything else than the room would be ready after 2pm but that we could return at any time to get the room keys. We left to theislands (there is a waster bus stop exactly in front of the hotel). We went back to the hotel around 8pm and there was another receptionist who gave us the keys to room 104, when we entered to the room we noticed that we got a room with 2 beds, and each bed was located in a separate room, thus we went back to the receptionist who told us that it was the room assigned by the previous receptionist and he could not do anything as the hotel was fully booked and it was not his fault and that any problem should be fixed with the travel agency Expedia (by the way I did not booked this hotel with Expedia). Later, when we tried to get to sleep we noticed that the curtains could not be closed and a lot of light was entering to the room. Moreover the “canal view” in the reality was a direct view to the water view stop 😫 no canal, only the water view (I took some photos from the window for the aim of showing you what I am writing about). We went to the receptionist and he told him about the window issue, and fortunately he found out that the window is closed from the outside (because the receptionist didn’t know this before per his comments either). In the morning we noticed that and the windows could not be opened entirely as seen in the photos. The air conditioner was not working, the room was too hot and we tried to fix it but barely. In the morning we went for breakfast (the worst we had; and we had been traveling from Rome, via Tuscany to this was destination); there was very basic: some bread, cheese and jam (1 type), jam, cereal and yogurt. The coffee was the worst, from a machine but the taste was the problem, it was awful. Finally we checked out and we explained to the receptionist ( a new one) what happened, she said that she had the notification from the night colleague about the room issue, but that it was our fault for arriving late, because she saw that the first receptionist gave the double room to someone that arrived first, or that we could got another room if we had arrived early….We were like what? , we arrived at 11am! She also said that the first receptionist should have told us the type of room and we told her he never told us the type of room we was going to give us and therefore we could not told him to either change it or to confirm that the room was ok. The only thing he told us was to pay the city tax in cash (3 euro per person). The receptionist tried to give us many excuses, then she told us that it was not her fault (as you can read this was repeated by 2 of the 3 receptionists, thus these seems to be the hotel values), and the she told us that we should escalate this to Expedia (again we never booked the hotel with Expedia) where we booked the hotel because she could do nothing for us. We asked for a complaint form, and the receptionist told us the hotel does not have a formal complaint form, that it is not a city requirement and that if we want to send our feedback there was an email where we can send our complain…as you can see the customer service and hotel values are based on “this is not out fault policy”. No refund was provided at all, nor an apology for the really bad...

Well. Let me start by saying that after reading reviews of rude staff, dirty rooms and bed bugs. Im not sure what hotel those people were staying at, but it absolutely doesn't reflect my stay at hotel Tre Archi at all!|My best friend and I booked a superior room for 4 nights which included breakfast. Arriving at exactly 2pm on a Sunday, we were met with a friendly staff who gave us a key card and directed us to our room. We had to go out of the building, through some garden and into a building lined with marble walls and floors. There was a lift, which was a pleasant surprise. Other reviews said no lift, but its there. Slow, bit noisy, but perfectly acceptable. |Room 253 was ours and having booked a twin we were a little disappointed to see a large king set up. The decor was very venetian, cloth lined walls, long white voiles, the bathroom was huge with modern fixings and a bath and a shower. Spotlessly clean, beds were also spotless. Only niggle would be the curtains being for show only, however they didn't affect our sleep quality. Room had several towels, again very clean and great quality. Tv, with Netflix, prime, YouTube etc. |Hair dryer in the bathroom was very handy, and there were several plug sockets in the room, including at both sides of the bed. |No kettle, which as a tea loving cliché brit was a little disappointing, but no biggie. The hotel has a small bar area and on arriving back at the hotel at 10pm/11pm the night porter would kindly make us 'a brew', which was very gratefully recieved. Our room overlooked a passageway which was quiet and we couldn't hear the creaking of the tre archi vaperetto stop which is right outside the hotel! |Every morninh, the front desk would be so helpful in giving us written information about which water bus to get, which bridge to cross etc. |We genuinely had such a comfortable, clean, safe and happy stay at this hotel. Upgrading to superior cost us literally 50 euro more and I think it was well worth it. |Yes, breakfast is simple. Coffee, tea, croissants, rolls, cheese and ham, boiled eggs, cereals, tinned fruit and yoghurt. It sustained us well. I'd have loved some fresh fruit ( apples and bananas please), but we were pleased with what we had. Breakfast is available from 7am to 10am, so a lovely long sitting to suit most guests. |Location wise, its perfect. Easy to travel from Marco polo via water bus, which drops you a 3 minute walk from the hotel. Right next to the beautiful Jewish ghetto, and some lovely bars you are in the perfect position to get to the vibrant St marks square, catch the water taxi to the islands of murano, burano and torcello. |I'd really recommend this hotel.|By the way, we mentioned the bed issue on night one amd were told that tyey could convert to twin beds in the morning. We were satisfied with that, but pleasantly surprised to arrive back to our room and it had been converted to twin beds. | It was a great holiday, in a lovely hotel , and I will...

Came back today……. Shocking, beyond below standard, of any rating, my sister and I booked this as a trip for our others sisters 60th birthday ||We booked a executive room what we got everything but that ||So to be clear we didn’t read here first, we and wish we had, the utter rubbish the manager gave us when we complained was just that …. utter rubbish ||Please do not book a room based on the pictures or reviews on their own website you will be hugely dissatisfied and disappointed||The room measured 3.7 meters long by 4.8 wide approximately, at its widest points, this was for 4 people, I’ve added pictures for clarity but two camp bed type singles, clearly placed in a space the dresser with tv was once housed and the other two camp beds pushed together for a double ( no divans or click and clack style beds, Ive worked in hotels rated below executive and they were 1st class in comparison ) and possibly the worst I’ve slept ( or not) in||The fridge was found in the wardrobe below the safe, it was so hot, the METAL safe was so hot you couldn’t touch it||Over one of the single “beds” were the wires for the tv and the areal cable, all the sockets and the areal sockets and plugs ||Now remember this is a executive room, …..| no kettle, no bottled water, no glasses, ( those for bathroom use were thin plastic) no air con ( as advertised) basically this was below a budget room||We spoke the the reception and asked to be moved to what we had booked and paid for who’s answer to everything was talk to the manager, she’s not here but will be tomorrow ||We did speak to her and she said, in Italy this is a executive room, I’ve stayed in Italy many times as has my sister, and I do come from a hotel background what utter rubbish, but she wasn’t interested and insisted we knew nothing.||Breakfast is continental and that’s exactly what you get, but the staff are awful, you are an intrusion in to their working day, we all know Italians are forthright and direct but these are beyond rude||The lift, there is one, it’s slow but it works, you won’t be told about it you will have to ask or use the stairs and it 3 floors ||Curtains, do not assume you will be able to draw them you can’t, they are for show only so pray you have no street lamp outside your window ||All in all a below average hotel with management and staff who do...