Miyako Hotel Hakata — Hotel in Fukuoka

Stayed here for 1 night. Before arriving, I emailed the hotel to request for a baby cot. They kindly recommended a bed railing because the cot wasn’t suitable for my 16 month baby who can stand and climb over. They installed the bed rail before we checked-in. We arrived early and they allowed us to leave our bags there with no extra charge. They even put our bags in our room for us, and helped us store our medication in the fridge. They delivered everything they promised! We got a discounted room as the windows did not have any view (didn’t mind at all since we shut the curtains). The room came with an extra sofa right beside one of our beds and my 2 year old slept through the night on it (she chose to sleep there).

Rooms are spacious and beds are super comfy. Pillows are comfy. Sheets are nice to sleep on and no stains, no bad smell. It actually feels like a very new bedding. Bath tub is crazy big, which is a rarity in Japan. Spacious shower space and love that the WC section is separate. Decor is modern and simple, nice and luxurious! Simplicity and minimalist, with all the amenities we needed. So many drawers to store things and we are happy to find extra amenities inside.

Spa is such a treat! The counter staff guided us to the indoor onsen area and let us know what we needed to do. It’s a comfortable experience even though it’s shared with strangers of the same gender where we have to remove our clothing. Tattoos are allowed with the purchased stickers. The indoor onsen is clean and water is slightly hot but not too uNbearable. It’s bright and easy to navigate.

We didn’t take the breastfast so can’t share any experience. But the cafeteria looks small so I would think it will be crowded.

Super close to the station and many convenient stores / eateries / cafes / souvenirs shops. There is a yodobashi camera outlet nearby with a big game centre, a shopping district at the station with Tokyu hands and bus terminal. Also the station serves the Shinkansen. So convenient, we were spoiled and subsequent hotels during our time in Japan couldn’t even compare.

Only con was when we were checking before check-our, the areas underneath the bed looked dusty. Granted, it’s not a space where people will step on but it may be nice to vacuum routinely. It didn’t cause any allergies or problems for us, and the room is Super...

Disappointed by Staff Attitude Despite Great Location

We stayed at Miyako Hotel Hakata for 3 nights and spent approximately ¥134,000. The location is excellent — very convenient for transportation and shopping, which made it ideal for a family trip.

However, our experience was unfortunately ruined by the attitude of one of the restaurant staff during breakfast. We had booked a room package that clearly included breakfast for 2 adults and 2 children. On the first morning, a friendly male staff member welcomed us without any issues. But on the second morning, an older female staff member was at the entrance. She had a very rude attitude and was difficult to communicate with. We explained that our booking included breakfast for the kids, but she insisted that our 8-year-old had to pay. She blocked us from entering until I called the front desk, and only after that did she reluctantly let us in — with a very unfriendly expression — saying, “This time it’s free, but next time you have to pay.”

We double-checked our booking confirmation and found no mention of additional charges for children’s breakfast. Only after checking the official hotel website did we notice a note stating that children aged 6–12 are required to pay the full adult breakfast fee.

On the third day, the same staff member was there again. I told her I had read the policy and was ready to pay for my child’s breakfast, but she again responded with a cold and condescending tone, saying “You don’t need to pay,” in a dismissive way.

What disappointed me most was seeing how politely she treated Japanese guests, while we — as foreign guests — were met with disrespect. It made us feel very unwelcome.

If Miyako Hotels only intend to serve domestic guests, then as an international traveler, I will no longer choose this hotel or any hotels under the same group. Sadly, it seems they do not value or respect guests...

This was my first time staying at this hotel with a colleague during a business trip in August. This is a beautiful hotel with amazing, friendly staff who speak fluent English at front desk. The room is spacious and clean. The hotel features a lovely onsen and a swimming pool located on the 13th floor. However, they have a strict no-tattoo policy that applies not only to the onsen but also to the swimming pool. As a frequent business traveler to Japan, this was the first time I encountered such a rule at a hotel. After finishing my time at the onsen and changing in the locker room, a staff member noticed my tattoo and addressed me in a very rude manner. I was genuinely unaware that tattoos were not permitted in the hotel's onsen, and I believe the situation could have been handled more professionally. Instead of raising his voice and reprimanding me in front of other guests, a more respectful and discreet approach would have been appropriate. On the second day, after returning from a meeting, I wanted to unwind with a swim, but I was stopped by staff due to my tattoos. Although I explained that I had no intention of using the onsen, they informed me that the tattoo policy applies to the swimming pool as well. Ultimately, I had to purchase tattoo cover patches at the spa reception (200 yen each) before being allowed entry. I fully respect the no-tattoo policy in public onsen and sento, as these are primarily frequented by locals. However, enforcing the same rule in a hotel onsen and pool especially one catering to international travelers feels unnecessarily restrictive. I typically choose hotels with onsen facilities to relax after long business days, but given this experience, I would likely choose a different...