Comfort Hotel ERA Kobe Sannomiya — Hotel in Kobe

A hotel I can’t recommend enough! One huge bonus—they provide Kinujo hairdryers and hair curlers (even better than Dyson!), so ladies, leave your hair tools at home because the hotel has you covered!

The location is fantastic—just a stone’s throw from the train station and the airport limousine bus stop. With mostly flat routes, pushing luggage is a breeze.

We chose this hotel for the luxury of space, and it did not disappoint! There was enough room to open three large suitcases comfortably, making our stay even more enjoyable.

The only downside was the weak toilet flush, which caused occasional clogs. Even after repairs, the issue persisted. Although navigating this with just one English-speaking staff was a challenge, the entire team was extremely helpful and accommodating.

Despite this minor inconvenience, I’d stay here again in...

The hotel room is much more spacious than other hotels. Self-service check-in and check-out are very convenient! However, it's a pity that the hotel doesn't provide free bottled water.

I hope the hotel manager can see this comment, because I would like to express my special thanks to Miss Masudome at the front desk. She enthusiastically helped us contact us at the last hotel we stayed in Kyoto, because we suspected to have forgotten a personal item. She tirelessly called the hotel to explain and explain the situation. Her service attitude is the best among the front desk service crew. I also hope that other staff can learn from her!

In Japan, I felt too much smiling service, but among the service staff, you can see which one is sincere smile and which one is fake. Finally, thank you again for Miss Masudome's...

This location had a smoking area which is priceless. HIROSHIMA didn't. Breakfast is amazing. Do your self a favour and ask for blankets, pillows and cotton buds within the first hr... Makes it a lot more comfy, even if it just a 2 night stay, better than fighting with your partner about room temp and duvet. Get the blankets and put out the do not disturb sign, make your own bed they will still annoyingly leave a bag of clean towels, hair brushes, tooth brushes and green tea on you door. Staying in Japan for 3 weeks, you get 21 toothbrushes. So many places to eat around here. Best this was the quake museam, plan for min half day or a whole day. So many things within walking distance of this hotel, try to get a top floor room, the night views are great and we decided to leave the black out blinds open. I'd say...