HOTEL RINGS KYOTO — Hotel in Kyoto

During a solo trip in October, I spent six nights at Hotel RINGS Kyoto in their Double Room, and felt safe and comfortable throughout my stay. The location of the hotel is really excellent: it’s steps away from Nishiki Market and no small number of good cafés, bars, and restaurants, and I could easily walk to a number of Kyoto’s subway stations including Karasuma-Oike, Karasuma, and Shijo stations. Many of the sites I wanted to visit were never more than 15-30 minutes’ walk away, so I really appreciated how centrally the hotel was positioned.

||The Double Room, which measures just over 20 square metres, provides a lot of space for one person - I could comfortably open my suitcase and there was even a little table, chair, and well-equipped drinks stand with lots of glasses, cups, and mugs, a kettle, and a mini-fridge. Even though the only window in the room had frosted glass to obscure the view, the room was still brightly lit by ambient lighting. Anyone taller than 5ft 10” might find the bathroom and shower stalls a bit small and narrow, but as I am a very petite 5ft, they didn’t present any issues for me.

||There were some great service touches in the hotel: my wardrobe had a herbal-scented deodorising clothes refreshing mist for clothes (perfect after spending a few hours walking through humid Kyoto), the reception desk stocks some very helpful pamphlets on sights to see in Kyoto (categories include mornings in the city, running, and historic sites), and there’s a spacious guest lounge downstairs for guests to work in or wait in before/after checking in/out. And of course, being Japan, everything in Hotel RINGS Kyoto was super clean, from the hotel rooms to public spaces.
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I really wish that the hotel offered at least one washing machine - that really would have made Hotel RINGS the perfect hotel in Kyoto for me. Staying as a guest for six days, I really missed being able to do my own laundry. Like some of the other reviews on Google, I also noticed that the staff at Hotel RINGS Kyoto often seemed a bit cold and disinterested. While everyone was always polite when I spoke to them, I didn’t really get the feeling that they were particularly eager to go out of their way to help guests, or that they were even that interested in coming across as friendly or caring towards guests. 
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This didn’t bother me that much, as I’m well aware that Hotel RINGS Kyoto is not a five-star hotel and I definitely don’t expect to be waited on, but it would have been nice for them to say ‘How are you?’ once in a while when I walked past the reception in the morning on my way out. It was only on the last day that one of the gentlemen behind the reception desk - whose name I unfortunately forgot to make a note of - was kind enough to walk me out of the hotel as I was checking out and say goodbye to me personally, and I felt like I’d actually had a genuine interaction with a member of the staff at the hotel.

||I definitely would have no hesitation about booking a room again at Hotel RINGS Kyoto, both for its location and the nice room setup, but it would also be lovely if the hospitality team there warmed up a little more and reached out to guests, just to make sure that they’re...

The location and the facilities are perfect. But it's my worst experience in service received from my 10+ trip to Japan.

I stayed for three nights from 9Jan25 to 12Jan25. I booked in Agoda but the room charge has to be paid on arrival. I paid by a HKD credit card when I checked in. I was later being told that they overcharged for ¥30 by mistake. I said that's ok I don't mind or they can give me back the ¥30 by cash cause I don't want to waste my time going to the counter to deal with this.

But the hotel insisted on correcting this. I told them to cancel/void the original transaction and not to refund cause there will be an exchange difference and I would suffer. They confirmed that it's a cancellation so I gave them my credit card. It turned out to be a refund. We even google translated to confirm before handing out the credit card. Hotel manager, you can check the cctv. The staff said they need to talk to the manager and get back after the mistake. The next day they just send another staff to ask me to pay again as if nothing happened. I had no energy to deal with them anymore so I paid. It was my birthday trip and my mood was completely ruined dealing with all these for conservative days.

They just send a different staff to talk to me everytime and pretend that they are innocent and make me the bad and fuzzy customer. The manager never appeared. There were English speaking staff but they just send the Japanese staff to talk to me. Be careful if you are paying by foreign currency credit card. I bet the hotel manager will reply me with a long message but not offering any solution or even mocking me. I read his/her reply to other bad reviews. I am not looking for a refund anymore. I am so gutted so I feel like I need to write this review coz my review in agoda is never posted due to the low...

We lost the key card, and when we get back to the hotel and ask the staff for a new one, the staff told me this key card charge ¥2000 for each. What?! This is the first time I get charge by the key card, its ridiculous. The room ¥8xxx and key card ¥4000, and even no one told us the key card is that expensive when we book the room or even check in. If we know the key card would be charge we don’t think anyone would like to book the hotel (there’s many new hotel opens in Kyoto)

We told the staff to call manager for this unexpected charge, finally it’s free for the key card.

We put the DND in front of the door for no housekeeping service, cos we are having the important meeting, the staff from front desk call up to the room, it’s the DND work in this hotel?!

Reply: No one told us the key card charge ¥2000 when we check in, and it didn’t show on the website or rakuten at that moment.

Please note that is your staff being mean and sneer to the customer first, we request him to call the manager to solve the problem, and he seems not willing to call manger, or may be he don’t understand what we said. We think every customer will being impatient while facing this ridiculous charge, it’s not ¥200, it’s ¥2000. Even in 5 stars or hostel won’t charge for the lost key.

What is service? I guess is your staff take the initiative to call the manager to solve the issue, not request by customer. And while the customer have a important meeting not being disturb. Please try to stand on the customer side, and not being to say insignificant is policy, can be more humanize to handle the cases, we come to Kyoto travel is relaxing and have fun.

大家入住呢間酒店時，千祈唔好唔見key card，因為一張key card會收取2000円費用。在日本也是第一遇到補key...