APA Hotel Osaka Higobashi Ekimae — Hotel in Osaka

Nice hotel. While it is supposed to be a standard japanese business hotel, it actually is populated mostly by tourists. you can hear many languages in the lift.

Location: literally next to the subway. One station away from osaka station (which is very intimidating for first-timer to navigate haha). Howver, the downside of this particualr location is that it isn't a destination - not like dotonburi area, or shinsaibashi, etc. *So you're here only because the easy commute and transit, but you won't spend much time in this particular neighbourhood. Oh it's near the art museum.

Room: standard japanese hotel, if not slightly bigger than usual. My room is 10sqm. I see other reviews complaining that it is small. it really isn't small - just standard japanese size. Also, with the typical APA style, the hotel is quite modern and well renovated. I quite like and enjoy staying here.

Lobby: I'm slightly shocked to see that there is not a single sofa or chair in the lobby to sit and rest, only hundreds of suitcases people store there. Haha. Too many tourists.

Laundry: a bit expensive but servicible. I'm glad to be able to wash my clothes.

Washroom: good, clean, standard. modern ambiance. the only downside is the toilet does not have a seat warmer :( sometimes i'm spoiled by the japanese toilets.

Bed and pillow: boy after spending mnay nights in Japan, i think japanese people prefer hard beds. BUT, this hotel has really soft and comfortable bed and pillow. I am a happy Gaijin slepping here.

Price: i got this place for 6000-8000 yen/ night. Good value if you ask me. It's not a luxury hotel, but for the price it is...

APA Hotel Osaka Higobashi Ekimae, You Have Lowered Japanese Standards

From the very first day I checked in, I found a lot of hair on the blanket. The front desk arranged for me to move to a new room, but the new room had a musty smell. So, I decided to stay in my original room and requested a change of bedding instead. However, since there were no housekeeping staff available at the time of my check-in, the front desk staff had to handle the bedding change themselves.

Does it seem like the story ends here? Not at all. Things got worse with the bathroom. There was a large amount of feces left in the toilet bowl. Since it was late at night, I decided to notify housekeeping the following morning. Initially, they seemed reluctant to assist because I reported the issue after 9:00 a.m. However, they eventually agreed to clean it.

That evening, I returned to my room, hoping the issue would be resolved. Unfortunately, the fecal stains were still there, completely untouched. The only difference was that the tissue paper had been folded more neatly. I called the front desk again, and this time, a male staff member suggested I change rooms again. But I was too tired to move my belongings once more. All I asked was for someone to clean the bathroom.

Finally, the front desk staff came to clean the bathroom, sighing audibly throughout the process.

I feel like I paid the full amount but received only half the service. APA Hotel Osaka Higobashi Ekimae, you have lowered the standards of Japan, and you must improve. Let me tell you that public restrooms are cleaner than the bathroom...

On April 24th at approximately 9:30 PM, we approached the staff member who was stationed outside the reception area, welcoming guests with a tablet. We were seeking assistance to forward our luggage to our next hotel—a common and appreciated service in Japan. Unfortunately, we were met with an unexpectedly rude and unprofessional response.

This male staff member insisted on a specific form that we had not received. Despite our polite explanations, he repeatedly demanded the form in a confrontational and impolite manner. Eventually, he went into reception, retrieved the document, but handed it to us without even looking at us and in an unnecessarily rude and dismissive way. He created an uncomfortable, upsetting, and tense situation—completely out of place in an environment that should be welcoming and professional.

Fortunately, once we entered the reception, a young woman kindly assisted us with the process. She was extremely polite, patient, and professional throughout. Her attitude was a clear example of the excellent service we had come to expect during our time in Japan.

We fully understand that the poor attitude of a single staff member does not reflect the work of the entire team, and we truly appreciate the efforts of the rest of the staff. However, we believe it is important for management to be aware of such incidents and ensure that all staff members—especially those who are the first point of contact for arriving guests—maintain the high standards of courtesy and professionalism that visitors...