BON Condominium Umeda — Hotel in Osaka

STANDARD APARTMENT (sleeps 5) ON AGODA. The one with an extra bed in the living area.

GOOD :

1. Lots of storage space such as big wardrobe, kitchen cabinet, shoe cabinet.
2. Washing machine with Kao detergent powder & clothes drying warm blowing wind from the ventilation system in the bathroom. Laundry dry within hours.
3. Mid size fridge with freezer, convenient to keep ice cream from Kombini.
4. Love the proper good size table and 4 chairs for dining and laptop use.
5. Lots of cloths hangers....more than 10, could be 15.
6. Rod to hang laundry in the bathroom.
7. Everything looks clean & tidy upon check in (found out about the dirty aircon on day 2).

BAD :

1. The duvet is a tad warm, not breathable. Woke up few times a night sweating with 23C aircon
2. Only 1 extra plastic bag for dustbin for whole week stay.
3. Long wait for lift during check out time as there's only one lift servicing all floors. Came to our floor 5 times and we still couldn't get in.
4. Aircon was super dirty. It stopped working one day and we opened up to find a dust filled filter and loads of dust everywhere in the aircon unit overflowing to the sides. I had to clean it myself. Shouldn't they have a regular servicing done, like every 3 months?
5. Flickering light bulb in the living area.
6. Non stick pans unusable as they're all badly scratched.
7. They do not replace chipped plates and cups and bowls.
8. Emergency torch light does not work.
9. Not sure if you can ask for change of towels, can't find any instructions on that.
10. No place to hang wet towels outside of bathroom while other people are in the shower. You can only hang them inside after every one has finish taking shower.
11. Not sure how to switch off the light in the hallway, day 1 it was sensor light, thereafter it was permanently on.
12. Very narrow walkway in the sliding door area of the bedroom. You have to walk like a crab to get in n out.
13. No wall socket in the living room, dining area, 2nd bed area. Only in the bedroom and on the wall opposite the kitchen sink, both at floor level. Very inconvenient to charge phones.
14. 0.7litre kettle. Too small for a 5 people apartment. Need to boil few times for morning coffee.
15. The fridge had a weird electricity noise that you can hear clearly at night. Like someone playing some video game next door...

Absolutely horrible checking in experience. Did not receive any codes or pins. Stood outside the entrance door in the cold with child and elderly trying to figure out what to do. Only after calling, an email with codes and pins was sent. (Why not send it earlier? Why not also put an instruction to call to receive codes and pins?) Strongly discourage anyone booking here due to my poor experience (the worst, actually, considering the high hospitality standard in Japan.)

To Bon: Don't thank me for leaving a review. I am trying to bring awareness to other tourists. And you are not doing your best. You are not improving in fact this is the third time I'm staying is the the worse. You are deproving to become unacceptable.

First, you tried to shirk responsibility. Never ever shirk responsibility and do a thorough check. Response from Bon "We have checked your booking provider that there is not any e-mail address or message chat that we can contact you.

While we do send their check-in code to all our guests a few days before arrival, unfortunately some booking websites sometimes fail to deliver messages successfully."

This is impossible Bon. You read out my email to send the pins and codes to me. I was shocked you have my email but did not send the info to me.

Then, you found out it's your mistake. But did nothing to remedy. You noticed I called and said in a way as if it's my responsibility to correct your mistake. Never ever take mistakes for granted. Response from Bon "We are sorry to hear that you didn’t receive our email on March 6. We understand that not having the check-in code upon arrival must have been frustrating. However, as we provided the code again as soon as you contacted us by phone, and you were able to check in right away, we are unable to offer any refund."

So, have I not called, you will not do anything and its on me for not fixing it? And now that I called you went "so I made a mistake, and it's alright. Too bad, nothing I will do for you except I'm sorry." Owning your mistakes and making amendments is...

Was really looking forward to staying here, however it was a big let down. It could have been the fact that Expo was on in Osaka so all hotels were expensive but compared to the other 5 hotels we stayed in while travelling Japan this one was by far the worst and not at all what was expected.

The check-in process was ok you have to use a computer downstairs and video call somebody. But it was very busy when we arrived in a tiny lobby and it was raining. We stayed up on the the 8th floor and found the noise from upstairs and neighbours very loud, even louder than the noise of the city.

The room was a very awkward layout, bathroom was fine, washer was fine, the bedroom had lots of storage space but it was almost impossible to get to. The kitchen was tiny and not very useful, the beds were very uncomfortable and the couch was broken, all of the furniture moved around on the floor so easily and had marked it very badly.

The room was very dirty, bedding and towels were clean but the floors and wall were dirty and there was dust everywhere and behind all of the furniture, I vacuumed up some of it myself as it was filthy. The air conditioner here was very old and didn't keep the temperature well it was either too hot or ice cold. Very hard to get any rest here.

The balcony was nice but didn't really offer spectacular views, it was nice having drying racks on the balcony to dry your clothes. The hotel is in a bit of an awkward spot with a lot of one-way and very narrow streets. We found if very hard to park our hire car here and I was very glad once we handed the car back, would not recommend for somebody with a car.

A positive note was the access to the train station and subway station were just a short walk away, as well as being close to the heart of the city shopping, bars etc. There were at least 3 convenience stores you could see from the front of the hotel which was a relief as there was only 1 vending machine in the lobby and it did not take the...