JOJOのTC House — Hotel in Osaka

Cancelled on us the day we arrived in Osaka with no warning - only found out when I went to contact them via booking.com for check in instructions and couldn't contact them, so I reached out via WhatsApp. Property owner wouldn't give me straight answers, putting the blame on the booking platform and refusing to provide checkin details via WhatsApp or provide assistance in any way. Had to speak to booking.com Genius support team for resolution, they ended up refunding us in full and thankfully was able to book somewhere else via their platform for the duration of our stay - but being peak season this could have been disaster! Either way, caused a lot of unnecessary stress which could have been avoided by some basic communication...

another victim of being cancelled without any further explanation. We booked through Booking.com and the payment was already made in advance. However, when we tried to reach out to the owner for check-in information few days before and on arrival day, no response at all! Thanks to Google Review which helps us realize that this is a scam!

We heard that it's available on other reservation platforms so please DO NOT book this accommodation. IT IS A SCAM!!!

Edited: Additional note, the property may change the name and repost it in the future, but the address may not change. Please check...

well where do we start. first of all the location on the map is wrong the place on the is an old people house and it looked like it had way too many problems with it, you have to move your way more up and find the location by some luck. then it hit that our room is in the 5th floor and it had no elevator just a small stairways, the rooms were not that bad old fashion and staff didn’t like and...