Grand Mercure Sapporo Odori Park — Hotel in Sapporo

The Grand Mercure Sapporo Odori Park presents a striking contrast. The spacious lobby exudes a sense of grandeur, reminiscent of a classic 1990s hotel. However, this initial impression is unfortunately not reflected in the condition of all guest rooms. My disappointment stems not from the unavailability of renovated rooms per se, but from the hotel's failure to honor a request made well in advance.||Seven days prior to my arrival, I emailed the hotel to request a renovated room, citing my Accor Gold membership. Anticipating that allocating such a room might require advance planning, especially during potentially busy periods. Four days later, I received an email acknowledgment from Mr. Oguro Shizue confirming my request, subject to availability. This acknowledgment led me to believe my request would be accommodated.||Upon arrival, however, I was assigned to an old and unrenovated room. The situation was further exacerbated when the hotel reception claimed to have no record of my initial email. Only after I was asked to present proof of my correspondence was the matter escalated to the duty manager, Mr. Yasuhisa-san, who explained the hotel's full occupancy. This breakdown in communication, coupled with the failure to honor a confirmed request, was deeply disappointing. Had I requested a renovated room upon arrival, the lack of availability would have been understandable. However, the proactive nature of my request and the subsequent confirmation from Mr. Oguro Shizue make this experience particularly frustrating.||While the hotel does offer a generous afternoon social hour (3 pm-7 pm and 9 pm-11 pm) with complimentary drinks and snacks in the breakfast restaurant, and its location near Nishi Juitchome station is convenient, the outdated condition of my room and the communication breakdown significantly overshadowed these positives. The absence of blackout curtains but still using very old drapes, each room is given exactly 2 packets of tea bags, and do not expect Nespresso coffee machine, the absence of in-room coffee facilities and the centrally control heating in each room further detracted from the overall experience.||This lapse in service and communication fell short of the standards I expect from Accor properties, especially as an Accor loyalty member. I hope the hotel will take steps to improve its communication protocols and ensure that future guests' requests are handled with greater care and efficiency. At the current price point, a more consistent and reliable experience is available...

The Grand Mercure Sapporo Odori Park presents a striking contrast. The spacious lobby exudes a sense of grandeur, reminiscent of a classic 1990s hotel. However, this initial impression is unfortunately not reflected in the condition of all guest rooms. My disappointment stems not from the unavailability of renovated rooms per se, but from the hotel's failure to honor a request made well in advance.

Seven days prior to my arrival, I emailed the hotel to request a renovated room, citing my Accor Gold membership. Anticipating that allocating such a room might require advance planning, especially during potentially busy periods. Four days later, I received an email acknowledgment from Mr. Oguro Shizue confirming my request, subject to availability. This acknowledgment led me to believe my request would be accommodated.

Upon arrival, however, I was assigned to an unrenovated room. The situation was further exacerbated when the hotel reception claimed to have no record of my initial email. Only after presenting proof of my correspondence was the matter escalated to the duty manager, Mr. Yasuhisa-san, who explained the hotel's full occupancy. This breakdown in communication, coupled with the failure to honor a confirmed request, was deeply disappointing. Had I requested a renovated room upon arrival, the lack of availability would have been understandable. However, the proactive nature of my request and the subsequent confirmation from Mr. Oguro Shizue make this experience particularly frustrating.

While the hotel does offer a generous afternoon social hour (3 pm-7 pm and 9 pm-11 pm) with complimentary drinks and snacks in the breakfast restaurant, and its location near Nishi Juitchome station is convenient, the outdated condition of my room and the communication breakdown significantly overshadowed these positives. The absence of blackout curtains but still using very old drapes, each room is given exactly 2 packets of tea bags, and do not expect Nespresso coffee machine, the absence of in-room coffee facilities and the centrally control heating in each room further detracted from the overall experience.

This lapse in service and communication fell short of the standards I expect from Accor properties, especially as an Accor loyalty member. I hope the hotel will take steps to improve its communication protocols and ensure that future guests' requests are handled with greater care and efficiency. At the current price point, a more consistent and reliable experience is available...

Pros:

Breakfast is nice with wide variety. Space is beautiful & spacious. Room is spacious with view. Nice location (near the main park & subway) Free lounge with high quality local snacks and unlimited Sapporo limited Beer

Cons: Awful Check-in: I expect Japanese style service or French style as it's a French brand. However, the server use the tone which like "give me order". Worst of all, she misunderstood the length of the days I stay. I was tired at that time as I took flight and transport all day. When she said I only have one day instead of 6 day I booked, I was really worried that I may not have place to stay. Worst of all, she said one day "after" I "already" paid for six days. Although She correct it, it's absolutely not acceptable. All the other check in precess in ibis Kyoto/Osaka/ Sapporo and mercury Okinawa/Ginza are absolutely better than this time.

The whole process needs Japanese server said Japanese and Chinese server translate into Chinese. It make the whole process so long. The Chinese speaking server is not well prepared for this role. In this situation, I prefer to use English for Check-in process. In ibis Sapporo, Taiwanese server did excellent job for my check-in, and so does the Taiwanese server in Mercure Ginza. Taiwanese spend almost the same amount of money as people from China when traveling to Japan, it will make economically sense to hire Taiwanese server to serve Taiwanese. If Chinese server keep with the same level, I prefer to use computer for "self" Check-in.

My welcome drink is in the refrigerator without a note said it's welcome drink. Maybe server said it in the Check-in process, but this time the process took too long so I forgot. In other Accor hotel, they just gave me the drinks in the Check-in process, so I won't confuse. In refrigerator without notice make me feel the drink is for sell.

建議英文ok的話用英文check in, 不然翻譯來翻譯去很花時間，或等講中文的服務者可以獨立做業時，再用中文check-in

All the other servers did excellent job.

The style of the room it's not like the style of other Mercure Hotel. Hope it changes in...