Tosei Hotel Cocone Kanda — Hotel in Tokyo

Don’t stay here if you are a foreigner.

1. I was woken up on my first morning here around 7:50am due to the construction RIGHT OUTSIDE MY WINDOW. No one warned me when checking in. Funny thing is the reception lady asked if I’m checking out early on the day I leave, and I said yes. But I’m also staying here 3 nights... so I guess my sleep just doesn’t matter to them.

2. In a country full of yes’s (hai), this hotel is full of no’s. I asked if the reception could make a phone call for me to schedule a shuttle bus for my day trip the next day, the same lady with a Singaporean accent looked at the webpage on my phone and said “We can’t call from our phone. You can use the public telephone outside on the street.” When I explained that I don’t think they will understand me on the other side of the line due to language barrier, she said “The website is in English so I think they probably will.” Lol and they didn’t really and I had a hard time communicating with them over the public phone. Also when I called reception from my room to ask if they had scissors, they said yes but I can only use it in the reception area. Don’t except any sort of Omotenashi here.

3. This is fairly minor but when I asked about printing, they told me to email it to them. I did and specified both in my email headliner and the email itself that I only needed the 2nd page of the 2 page document. When I went to collect the printed page, they had printed both and then said it was 10 yen per page. I would have appreciated a heads up that printing wasn’t free (because I had left my coin purse in my room) and also, did you even read my email?

The only good thing about this hotel is the room size, but it’s not like I really got to enjoy it given that they gave me a room right by rooftop construction next door.

If you are considering a business hotel in this price range, I recommend the APA chain instead. This is my 4th trip to Japan and I’ve stayed in hotels for around 100 nights total, and never have I gotten so worked up over a Japanese hotel experience...

1. I was woken up on my first morning here around 7:50am due to the construction RIGHT OUTSIDE MY WINDOW. No one warned me when checking in. Funny thing is the reception lady asked if I’m checking out early on the day I leave, and I said yes. But I’m also staying here 3 nights... so I guess my sleep just doesn’t matter to them.|2) In a country full of yes’s (hai), this hotel is full of no’s. I asked if the reception could make a phone call for me to schedule a shuttle bus for my day trip the next day, the same lady with a Singaporean accent looked at the webpage on my phone and said “We can’t call from our phone. You can use the public telephone outside on the street.” When I explained that I don’t think they will understand me on the other side of the line due to language barrier, she said “The website is in English so I think they probably will.” Lol and they didn’t really and I had a hard time communicating with them over the public phone. Also when I called reception from my room to ask if they had scissors, they said yes but I can only use it in the reception area. Don’t except any sort of Omotenashi here.|3) This is fairly minor but when I asked about printing, they told me to email it to them. I did and specified both in my email headliner and the email itself that|I only needed the 2nd page of the 2 page document. When I went to collect the printed page, they had printed both and then said it was 10 yen per page. I would have appreciated a heads up that printing wasn’t free (because I had left my coin purse in my room) and also, did you even read my email?|The only good thing about this hotel is the room size, but it’s not like I really got to enjoy it given that they gave me a room right by rooftop construction next door. |If you are considering a business hotel in this price range, I recommend the APA chain instead. This is my 4th trip to Japan and I’ve stayed in hotels for around 100 nights total, and never have I gotten so worked up over a Japanese hotel experience...

1. I was woken up on my first morning here around 7:50am due to the construction RIGHT OUTSIDE MY WINDOW. No one warned me when checking in. Funny thing is the reception lady asked if I’m checking out early on the day I leave, and I said yes. But I’m also staying here 3 nights... so I guess my sleep just doesn’t matter to them.|2) In a country full of yes’s (hai), this hotel is full of no’s. I asked if the reception could make a phone call for me to schedule a shuttle bus for my day trip the next day, the same lady with a Singaporean accent looked at the webpage on my phone and said “We can’t call from our phone. You can use the public telephone outside on the street.” When I explained that I don’t think they will understand me on the other side of the line due to language barrier, she said “The website is in English so I think they probably will.” Lol and they didn’t really and I had a hard time communicating with them over the public phone. Also when I called reception from my room to ask if they had scissors, they said yes but I can only use it in the reception area. Don’t except any sort of Omotenashi here.|3) This is fairly minor but when I asked about printing, they told me to email it to them. I did and specified both in my email headliner and the email itself that|I only needed the 2nd page of the 2 page document. When I went to collect the printed page, they had printed both and then said it was 10 yen per page. I would have appreciated a heads up that printing wasn’t free (because I had left my coin purse in my room) and also, did you even read my email?|The only good thing about this hotel is the room size, but it’s not like I really got to enjoy it given that they gave me a room right by rooftop construction next door. |If you are considering a business hotel in this price range, I recommend the APA chain instead. This is my 4th trip to Japan and I’ve stayed in hotels for around 100 nights total, and never have I gotten so worked up over a Japanese hotel experience...