Richmond Hotel Yokohama Bashamichi — Hotel in Yokohama

When you are waiting in line to check in and the young female front desk clerk comes up to you while you’re waiting, and her first comment is not a greeting in Japanese, but “May I see your passport?” in English, then you already know (as a longtime resident) that the stay is going to suck. That’s what happened to me. I’m a 27 year resident of Japan with a sharp tongue in Japanese. I responded angrily to the young woman in equality disrespectful Japanese, “Why are you asking me that question?!” She was taken aback, apologized, and went back behind the counter. By then the damage was done, I was angry for her deciding on appearance alone that as a non-Japanese I must be a tourist and for not checking (or better yet, waiting for me to say something first in Japanese) first. When it was my turn, I checked in then, completely in Japanese, and paying using my Japanese credit card. Yet, for some reason, I still had to fill out information on a tablet (when the information is on my reservation on the computer in front of his face). All very frustrating when you are already frustrated. I’m now in my room. And the room is fine, as Richmond generally is. But, there is a festival in front of the hotel that is loud. It is impossible to get into a restaurant in the area (I walked for an hour) because of all the people. Nothing on the website about the festival and the noise when I reserved (I’m in town for a concert a mile away.) Had I known about the festival I would have booked elsewhere. I was also going to finally join Richmond’s frequent stay club because I have another Richmond this trip, and have stayed at others in the past, but will not. After this trip, no more Richmond until they understand not all foreign looking people are tourists. There are dozens of alternative hotels in every city that check in Japanese first before jumping to conclusions. Richmond, you...

I really enjoyed my stay at Richmond Hotel. If I come back to Yokohama I will consider staying here again.||||The staff is friendly, attentive, helpful and very capable of speaking English. They were always pleasant even when I had to check out at 5am to catch my flight home.||||I was very impressed that each room was supplied with a handy smart phone. It's an Android-based smart phone which comes pre-loaded with useful apps for tourists like Google Maps and information about the city. And you don't have to pay extra! This is very useful considering how difficult it is for tourists to get a temporary pre-paid SIM card in Japan.||||My room was clean and had a mobile charger, kettle, TV, mini-fridge and alarm clock. I loved how if I didn't want my room made up that day the cleaning staff would leave a bag of fresh towels at my door. I love the attention to detail.||||Breakfast at the hotel restaurant gives you a choice choice between Japanese-style and Western-style food. The glass walls provided a nice way to ease into the day while enjoying my breakfast and watching the world go by.||||The hotel is in a good location too. It's within walking distance of a train station and rows of shops and restaurants. The hotel is surrounded by convenience stores (some of which...

I stay here once a month for work for a night or two, staff here are really nice and super helpful! The rooms are pretty standard hotel rooms, but nice and modern and clean. There’s also a common room/laundry room on the 6th floor which has a bunch of useful gear inside. The rooms all have free Wi-Fi and tv and fridge and whatnot. Honestly just a good value nice hotel with great staff in a good location. My only criticism is that I had a smoking room, or an old smoking room, last time which didn’t smell great.

Lots of places to eat etc in the area and it’s like 1 min from the local subway, so pretty easy...