Onjuku Yaguta Ryokan Yufuin — Hotel in Yufu

Service was beyond terrible. While to staffs in general was friendly and courteous, the lady host was absolutely horrific. We felt like being rushed for the whole two days we were there at close to US$650 a night.First day soon after we checked in, she immediately asked if we can have dinner at 6:00pm. We said yes but later we wanted to push back by 39 minutes. She said we can’t. Next morning, she asked us what time would we leave hotel after breakfast and dinner time. We agreed on 6:30pm dinner but she called our room at 5:45pm and asked us if we could have dinner at 6:00pm instead. I think she was trying to rush finishing her job. When we complained to her about being rushed, she stopped serving us in the middle of the dinner, we had to press call button before we get our rice. At that time we almost finished our meal. The rice came with a bow of miso soup and a tiny dish of kimchi for us to share. Pathetic! Again we had to call for our deserts to be served. On the morning we left, she was nowhere to be seen.More over the shower was outdoor. The toilet was not heated. The cold water faucet for the outdoor onsen was dropped out. The table inside out room was broken and cut my elbow.For US$650 a night, you can judge the value.Shame of Yufuin. This should not be something that represents ryokans in Yufuin by...

There's a living room and bedroom with 2 western single beds. It equip with open-air hot spring pool in the room. The only thing which not so satifiy that the shower place also located outdoor, it's quite cold when you shower at night.||||Dinner: BBQ beef, chicken and some vegetables, sashimi, tofu. Although it's not so many dishes, the portion is fair enough base on their price.||||Staff service is very good, i asked to borrow a traveler adaptor, but due to the communication(language) problem, they are very patient and don't mind to back and forth to bring me some cables, and finally they can give me a adaptor after explain difficulty.||||We found that most of visitors are local Japanese without any other foreigners...

it's a traditional onsen hotel that offers in-room private bath. the property overall looks a bit dull and dated, but things went good during our stay. it provides 2 meals with the package, the dinner and breakfast in the next morning. both meals were very good. the only thing i'd complain about is, when we sit at the private bath facing the fence (facing outside), the big air-con outdoor engine is right at our back (see my photos). it's very unpleasant and feel really awkward. could they try to cover it up or place it a little lopsided to minimize the impact?

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