Nomads Hotel Amman — Hotel in Amman

By far the UNSAFEST Hostel and WORST experience I ever had staying in onel!!!! It's a long one but if you think of staying here you should read it!

There were four of us sleeping in a private room (we didn't lock our door) and we woke up in the middle of the night (2:30am) to two guys who have entered the room and were searching our room, stuff , bathroom and even checking our beds!! By the time we woke up and asked what the h* they were doing here and to get out of our room they just said they were looking for a shampoo (obviously in our beds!) and quickly left. We realized that we porbably got pretty close to being robbed (nothing was missing thank god!) and decided to let the reception know about what was going on. On our way down we heard drawers being opened, papers beeing quickly looked through and some other noises so go pretty scared and ran back to our rooms and barricaded the door! Imagine the good sleep we got after that!!! So the next morning we told the reception about it and at first they were really surprised and saying 'oh what no way, I can't believe that happened' 'why would anyone do that' 'yeah we don't know what was going on' 'this never happenend before weird that it happened to you haha' and so on. Well after doing some research they told us their version. Appearently another guest realized at 2:30am in the morning that he forgot his shampoo in our room and told the receptionist. So they decided that it was a good idea to just go into our room and look for it. Haha what a relieve! And we thought we were being robbed but no, they basically just let anybody in, especially in the middle of the night to search your room! This makes someone feel so much safer haha

So long story short DO NOT stay at this place if you are not in a group, especially if you are just girls! And if you decide to do stay there, ALWAYS lock your door!!

Besides that the rooms were nice and the beds were comfortable. But the people working at the reception are the worst!! Especially the one guy 'handling' our situation. He was basically making fun of us for this to happen and the only thing he said to us was that we should calm down. Thank god, because this helped a lot! haha When we asked for our money back he said he can't do that but can organize a taxi to the airport. By the time we were ready to leave he told us the price (which was twice as much as a taxi driver on the street told us!) I answered that I thought that this was on the house as a compensation and he just laughed and said that he would organize it and not that he would pay it. What a lovely man! He really understands how to run a Hostel....

We booked 3 beds in a mixed dorm, our booking was cancelled at 4:50pm on the day of arrival, at this point we were already in a taxi on the way to the hotel and found out when we arrived 15 minutes later.

The reason was due to a water pipe flooding 2 rooms, understandably a burst water pipe is out of the hotels control, however, we did not think the situation was handled well. I think most hotels faced with a similar situation late in the day on the of day of check in would simply reallocate guests to any appropriate rooms available while honouring the original booking cost (even if that meant they had to upgrade the room).

What Nomads hotel did was try to get more money from us. The only option that would’ve accommodated us was for us to split up between a double room and one bed in a dorm at an extra cost that would mean our stay would cost double that of our original booking. Our original booking was 8 JOD per bed but they claimed to be offering a major discount by offering the dorm for 6 JOD and the double room for 30 JOD per night. We had seen that this was essentially same price that was on booking.com (29 JOD + ~3 tax) and available to anyone so not sure how this can be classified as such a discount, especially when double the price of the original room we had reserved.

Unfortunately we didn’t have the budget to spend double what we’d set aside for accommodation. I would say the hotel offered the bare minimum assistance in this situation. The hotel didn’t offer any suggestions for alternative hotels or hostels that may have been able to accommodate us. They did give us some water and allow us to leave 2 bags in reception for around 20/30 minutes while we were sat on the street outside searching for a more affordable last minute hotel. At this point there was still a possibility we’d be staying in the hotel and we left with our luggage as soon as we decided not to stay.

The hotel is well situated near to downtown and rainbow street and I cannot comment of the dorm rooms themselves but I would not recommend this hotel based on how they handle these non...

This place is just great overall. I booked two nights and was so impressed I booked a further two nights a few days later. The staff is incredibly friendly and speaks English well and I had great convos the final night there just hanging out on the balcony. Breakfast on the roof is included: choice of a cheese or plain omelet, a bread topped with cheese, or pancakes. There is water, coffee, tea and OJ. The rooms have incredibly comfortable beds although I do wish they had a linen bedsheet and not just a duvet. There are some funky paintings on the walls which I appreciate. A powerful AC unit. The WiFi is not the greatest, especially for video calls, but it’s good enough for uploading photos. The bathrooms and room in general are very clean. Overall it was fairly quiet but there are groups of Egyptian men staying in this and in hotels all over Jordan for “quarantine” before working in Saudi Arabia. They’re fairly inoffensive but can be a bit noisy at times. The location is ace: just a block away from buzzing Rainbow Street, so far enough removed from the clamour. About a 10-20 minute walk to the sites downtown.

Some minor gripes: the grey carpets in the hallways are pretty gross with stains and desperately need to be replaced. For breakfast, often utensils and even napkins (not tissues!) are not provided when served the food. Also have to get drinks yourself. Customer service needs a bit of work. The call of the muezzin at 4:48 AM is REALLY loud in room 306. Also the toilet seat is broken in that room… and remained broken when I checked in the same room a few days later.

Still, I would definitely...