Shams El Balad — Restaurant in Amman

I love Shams el balad. It’s my go to place when I want to lift my mood or to be sure my company have a great experience. Their food items are all Middle Eastern inspired with a twist. There is green Labnah ( highly recommended) which is labnah with raddish and herbs, falafel with beets,..etc. Very healthy and new taste. I recommend trying the brunch platter which usually includes most of the yummy items to try all and it is good for two to three people. They bake their bread and I always order couple loafs with me to go. The tea is also great for sharing, a pot and small tea glasses, I like Shams tea which is black tea blended with cinnamon, cloves and other spices. The venue is so relaxing and have great energy with all flowers and plants around. The atmosphere is very full of life with mix of locals and expats with different age groups, big families with kids or just group of friends or couples. It’s great for all age groups. During winter time they have heaters and there are glass doors to keep the place warm without blocking the view of the beautiful trees. There are many pretty cats who live nearby and would be present from time to time which I find cute because I love cats but if you are not a cat lover know that you may encounter a cat or too during your time there. The staff are very helpful and nice. It may be better to make reservation especially on the weekends because it gets really busy. They also have a mini gift shop area at the entrance of good soaps and candles of authentic fragrances along with olive oil bottles and...

As a returning customer, I used to enjoy visiting your restaurant, but lately, I've noticed some issues with your service that have made me reconsider. When I made a reservation for my birthday, I provided my birthdate, assuming it might lead to a more personalized experience. However, nothing special was done, which left me questioning the purpose of collecting this information. ( just a side note: Hedaia greeted us and seated us that day.)

On another visit, I made a reservation a day in advance, hoping for a nice spot outside near the trees. However, we were seated at a table that didn’t seem reserved and was far from the area I preferred. When I asked if there were better spots available, the hostess - Hedaia laughed and said no, which felt dismissive. We were then seated near the AC, and when I requested to be relocated, the hostess offered to move the AC. However, when I agreed, they only moved it about an inch, which really felt like a joke.

Hedaia also told us she would offer us a better spot when one became available, but I noticed several open spots afterward, and no one offered to relocate us until we had to ask again.

I want to empathize: the food and atmosphere at your restaurant are truly wonderful, and I have always appreciated the warm and accommodating service from Nelly and the other waitstaff. However, it's disappointing that some employees don't demonstrate the same level of...

Worst experience ever. We ordered 11 different Dishes, and we never received the last few until we finally cancelled them.

Let me explain my experience : The ordered never come together, first they bring you the Hummus, then after literally 7 minutes they bring the other order, then after 5 minutes they bring the white spoon, then after 15 minutes they bring the next dish. I mean, really ?! They literally bring the tea without sugar, we asked for sugar 4 times until they bring it after 10 minutes. We asked for bread, they never bring it unless we talked with the supervisor, even the supervisor was late to bring the bread. We ended up eating our breakfast a dish after a dish, not together. Which makes no sense at all.

Overpriced ! A 5.5 JD for Eggs ? I mean, that's overpriced for real. I know it's an expensive place, and I wouldn't mind to pay. But, the service overall was a 0 Star !! We paid more than 60 JD for a bad experience and we couldn't taste the food and feel the atmosphere.

I don't recommend this place, just find a more local place with even more delicious food for 10 times less the price and with good service.

I care about the service more than the food, i'm sorry if my review is bad. But you deserved it!

Your reputation is amazing. I'm sure you will solve this problem and be better and better as we always know...