Mercure Nairobi Upper Hill — Hotel in Nairobi

I had a bad stay at Mercure, so I arrived at 6am in the morning, a lady called Lynn welcomed me, checked me in and asked that I go to my room, the bags were mearnt to be brought to me, i waited about 30min then went down and got my own bags. The room was really nice and comfortable, I would recommend the hotel to people who do not require conferencing because that was a mess. Lynn never told me that the lunch would be served in Pullman, nor did she alert me to the amenities that were accessible to me. I only found this out through my friends later on in the week that I was in a conference with. On top of that our breakaway rooms were at Pullman and we constantly had to walk across for lunch and any other thing that we needed to do. Lynn could have and I hope will not do what she did to me because she was supposed to explain to me what I could use. I am grateful for the security personnel, they were very helpfull downstairs especially because I was going out a lot using uber so thanks to the security. The room was very very nice, i...

Hi. Overall an ok experience.

The staff were excellent. All of them were helpful and welcoming from front of house to security. They helped us with making changes to things like rooms etc. However there were issues.

Beforehand we were given the imression that we could ot change meeting rooms but we managed to when at the hotel.

Also the vegetarian food on Sunday was disappointing- there was no vegetarian main meal: when mentioned we were served the dhal that had already appeared at breakfast and the day before and it was quite foul. That is wrong and i would expect more from an international hotel.

Finally, although we knew about the refurbishment it would have been better if you could offer an alternative arrangement for the swimming pool as this was a major reason...

With all honesty, I had an amazing stay. Hotel staff were always smiling and always willing to help and extra careful with everything. Unfamiliar with the breakfast buffet style, it was amazing. A lot of options, fresh with fruits, cold cuts, hot meals, cold salads, etc. Their fresh juices are amazing. Prices to eat for dinner seem a bit expensive and wait time can be a bit longer, but I didn't mind. For the price, it is an international hotel after all. You can pay cash and card as well. The room itself was clean, had all the amenities, water is provided daily. I wholeheartedly...