Hotel Place2Stay@Riverside — Hotel in Borneo

Its my first time checking in to this hotel (walk-in), travel as couple. This hotel is located right behind Habour View hotel. We chose the double room without window, the room is right at the end of the corridor. Didn't expect that room can be so terrible. When we entered the room (double room w/o window), that room was filled with the terrible after smoking smells ughh and in poor condition which is so dirty and disgusting. So we decided to went down and requested for switching another room. We requested a double room with window, hopefully it will be better than the previous one. So we went to the second room, everything was fine except the walls are quite dirty and old. As we thought the room is fine, and since the room is quite stuffy, so I tried to open up the window to let some fresh air in. As I open the window, the window ARE PERFECTLY FELL OFF FROM ITS POSITION and FRIKKING FELL DOWN ! Thank God there's no any people standing down there or vehicles during the incident. It would be another case if the window actually hit someone's car or hit on someone head. The window clearly not attached to any screw to hold it on, and that's the reason i guess why the window fell off right after i tried to open it. Obviously the window has broken b4 i enter the room, and it could be the previous tenant has broke it and did not report to the management i guess. Not only that, i got scratch my hand when i tried to hold the window from letting it fell off the street, however the incident happen so fast and it fell off right into the back of a truck. The management seems like didn't believe that the window fell off by itself right after i try to open it and they kept on asking how could this happen. So furious, and we try to ask for the full refund since we did not want to stay any night there, but the management did not give the full refund and insist us to stay for one night in order to get the refund for the other night. We were supposedly checked in for 2nights, but after all this terrible experience, how could we have the guts to stay even for ONE night. This is the worst hotel I've ever checked in to. PLEASE AVOID IT AT ALL COST, there's better hotel u can look for in that area. Avoid it when u travel alone, or with family. JUST DO NOT STAY IN THIS HOTEL ! DO NOT RECOMMENDED...

Good : ||1. Cheap Budget Hotel||2. Got a few food court and restaurant around||||Bad :||1. Room are too small, 1 steps to toilet, 1 step to entrance door from bed distance. ||2. When you ask for window, you may get a small square window||3. No towel available until 7pm, and No Daily Towel Change||4. No Daily Room Cleaning||5. No Cupboard, but hangers only||6. Limited TV Channel||7. No Extra Pillow||8. Room No Sound Proof||9. Bathroom is very small||10. Got Ants in room, so don keep sweet things in the room ||11. Bad Pillow Quality, too softs||12, Aircon Remote Not Functioning So aircon are not adjustable||13. Internet is a no no connection, the wifi router is "for Display only" for advertisement purpose only perhaps. ||14. strictly check in after 2pm only, no early checked in unless you want a messy and used room. ||15. No Free Parking||16. Peel off paint||17. Dusty Room||||||Overall : A day or 2 stay is good, but if you are seldom in the hotel, as for me this is 1st and last. no more...be careful when choosing hotel in kuching, if just to sleep only after a long day outing, can be considered. ||||Please don't trust whatever rating given by the hotel reservations online, you will regret it if you do. Wise is to keep some budget and stay in well recognised hotel. or else you will...

Everything can be improved especially the bathroom. I'm currently staying in the hotel now and the bathroom condition is extremely bad. They even put soap in a plastic bottle which i find very unhygienic. I recommend you to bring a 3 in 1 charger since the rooms here only includes of 1 plug for you to charge your phone and the plug is located at the door and not beside your bed. Theres also no bedside table. Not convenient for us to place items/electronics. For customer service you'll have to personally head downstairs and ask or complain about something. Bed pillows are pretty flat, not much wool in them. Therefore i requested for an extra pillow and sadly they don't provide extra pillows. I recommend you to fold a clean and dry towel beneath the pillow so your neck wouldn't hurt while sleeping. Air-conditioner barely works and it will take a long time to get the room cold, took me around 2 days, yes i left the aircond on for 2 days since i have no choice. I wouldn't give this place a 1 star, it's better off without a star. 0/10 Paid RM60 x 4Nights and ended up having to regret my decision everyday. I suggest you to go for other hotels as the price is only slightly higher and...