Apple Hotel Times Square — Hotel in George Town

Avoid This Hotel at All Costs||When we checked in, we told ourselves it was just a three-night stay since we had no other options. However, during checkout, I left my wife and infant in the room at 11:55 AM to ask the reception if they could arrange a car to Kuala Lumpur. They informed me they couldn't help and directed me to travel agencies for assistance. Unfortunately, the information they provided to me was incorrect.||When I returned to the hotel at 12:22 PM, just eight minutes before checkout, I found my wife and my baby have been removed from the room, despite being before check out timing and despite there being no other guests waiting to check in. The room itself was disappointing: it had narrow beds that creaked, hard mattresses, and uncomfortable pillows. ||Moreover, there were no lockers or wardrobes, fridges, or mini bars available. When we inquired about these amenities, we were told they were not available—though this was supposedly noted in the Booking.com details.||The bathroom design was poor, with water leaking beside the lavatory, which was located outside the toilet area. The toiletries provided were very low. Throughout our stay, the room was not made up, and no water was provided. The air conditioner was weak, barely cooling the room.||The staff's attitude was unprofessional, often accompanied by provocative smiles. If you decide to stay at this miserable place, be prepared to leave early; otherwise, you might find yourself locked out with no one to open the reception door.||Please save your money and...

Avoid This Hotel at All Costs

When we checked in, we told ourselves it was just a three-night stay since we had no other options. However, during checkout, I left my wife and infant in the room at 11:55 AM to ask the reception if they could arrange a car to Kuala Lumpur. They informed me they couldn't help and directed me to travel agencies for assistance. Unfortunately, the information they provided to me was incorrect.

When I returned to the hotel at 12:22 PM, just eight minutes before checkout, I found my wife and my baby have been removed from the room, despite being before check out timing and despite there being no other guests waiting to check in. The room itself was disappointing: it had narrow beds that creaked, hard mattresses, and uncomfortable pillows.

Moreover, there were no lockers or wardrobes, fridges, or mini bars available. When we inquired about these amenities, we were told they were not available—though this was supposedly noted in the Booking.com details.

The bathroom design was poor, with water leaking beside the lavatory, which was located outside the toilet area. The toiletries provided were very low. Throughout our stay, the room was not made up, and no water was provided. The air conditioner was weak, barely cooling the room.

The staff's attitude was unprofessional, often accompanied by provocative smiles. If you decide to stay at this miserable place, be prepared to leave early; otherwise, you might find yourself locked out with no one to open the reception door.

Please save your money and...

Huge disappointment!! We booked for nine nights (Christmas & New Year) and were highly disappointed by the first day onwards. Why?

The room was not properly cleaned before (dirty bedsheets, spiderwebs in the bathroom, dirty corners) The internet was not working during the whole stay in our room (room number 206) Both bedside lamps were not working either The walls are not soundproofing at all. You can hear everything through the walls, which can be very annoying. The corridor and staircase were mostly dirty and not properly cleaned for a long time

We complained the first morning, asking for better cleaning, fixing of the internet and, if possible, for a different room.

The cleaning was done similar to the previous and for all other points, we were excused with the reason of the holiday season. Even a few days later, when other guests left and we asked again for a different room, we were first told yes, but finally didn't get the chance to move. The bedside lamps were dismantled after the fifth day but never installed again. Room 206 is a corner room and seems to be only used when all other rooms are fully booked. The neighbour room 205 (same room category) offers much better room partitioning.

Unfortunately, we made this bad experience this time. To others, we can only recommend looking out for different options, especially if You plan for a longer...