Pelangi Beach Resort & Spa, Langkawi — Hotel in Langkawi Island

Stayed with family (8 of us) Positives - location is excellent, right on the beach- views from the restaurant are fabulous. Where this resort has been renovated it’s excellent. The pool areas are fabulous. The grounds are beautiful and very well kept. The spa was good and the services we received were good but the spa is very over priced for the area - nearly $200 aus for an hr massage and hr facial) Buggies around the resort were great and useful during the rain. The majority of the staff were pleasent. Negatives- they upgraded ( without being asked for) 2 out of the 4 couples- we all booked and checked in together- the upgrade was welcomed but wasn’t the greatest approach to a family of 8. Checking in was slow and some of the rooms were not ready untill 4.30 ( and only after we complained) Rooms are dated and in need of some tlc. One garden view room was a view of a dirt road. Be prepared for cats and dogs , lizards and the odd rat to be roaming around the resort ( only the rat bothered us - though the fighting dogs st 5.00 in the morning was a bit of a pain) Breakfast is poor - maybe we have been spoiled at other resorts but the food is cold and the selection poor. There is plenty of Asian choices. Awful coffee. The service is slow . We had to go looking for cups and t bags, use cutlery from other tables and not a t spoon in sight. We ate dinner twice at the resort. On both occasions the food was served cold and on our last night 3 meals were sent back as they were cold on arrival- 1 meal was awful ( sea food platter ) and the others were very average. We did complain and we got a 50% discount on our last meal. Service is very, very slow - over 1/2 hr wait for drinks and food at the pool and even then some meals forgotten about and never arrived. They have a buzzer system at the pool which we thought was cool - but most of the time we ended up ordering directly from the bar as they were buzzers went un noticed. The was a shortage of beds around the pool area ( with the usual early towel reservation allowed- ‘reserved with a towel beds’ went unattended for most of the afternoon. We did meet with the hospitality manager who listened to our concerns ( he spoke to us after we completed a 1/2 stat survey). He was very apologetic but quite honestly the food and service we received was poor for a 4* hotel ( it’s most definitely a 4* resort not 5). There was a conference at the resort while we were there and it seemed that that took priority and staff away from the rest of the resort. The large influx of people attending the conference seemed put pressure on the staff and resources. This resort has a lot of potential and if they keep up with the standard of the renovations it could be a 5 star resort provided they also focus on improving the breakfast, restaurant food and...

Disappointing Experience at Pelangi Beach Resort - I had planned for a leisurely stay at the end of our trip, so we decided to spend the last two days at Pelangi Beach Resort. Unfortunately, the service provided was extremely disappointing, considering it's a 5-star property. We checked in on March 27th and noticed that the water in our room had a yellowish tint. While I initially attributed it to being a beach property, I still asked the receptionist to have someone check the situation. Plumbers came and checked, but since we arrived late at night, we didn't verify if the water issue was resolved.The next morning, we were surprised to find no water at all. I called the receptionist and explained that we had no water anywhere in the room. We were made to wait for over an hour before the yellowish water started flowing again. We had to bathe and carry out our daily routines using the same water. Unfortunately, within a few hours, my son developed a severe fever and inflammation.I once again requested the receptionist to resolve the issue as we were planning to be out for the day. I assumed the problem would be fixed by the time we returned. However, to my dismay, the situation remained the same. I lost my temper and had a heated conversation with the receptionist demanding a solution. Their response was that it was an issue with the water supplier and they expected us to adjust and stay. However, if this was a widespread issue, then it would be understandable. However, our family occupying two more rooms did not face any water issues.It was disappointing that neither the receptionist nor the manager, Janat, made an effort to resolve the situation or offer a room change. They simply asked us to accommodate the situation, citing it as a problem faced by the entire Langkawi area. However, since no one else in the resort seemed to be facing this issue, they were not taking accountability for their actions.The manager, Janat, was unable to provide a satisfactory solution and seemed to evade responsibility. I expressed my frustration that we were paying for the hotel's services, yet they couldn't provide basic necessities like clean water. When a hotel fails to provide adequate service to its customers, it raises questions about their standards. The response from the lobby and manager fell far below our expectations.I would caution others against booking this hotel, especially if they expect basic amenities and good service. Paying over 1800 MYR and being forced to stay in a place where water supply is uncertain or where the water quality is questionable (as seen by the yellowish water) is unacceptable. This is a supposed 5-star resort, yet they fail to address customer concerns and seem more skilled in making excuses than fulfilling their job...

Stayed 23–30 Oct 2025.

This resort looks beautiful from the outside, but the service and attitude don’t match the price at all.

Arrival: I reached with my wife, infant, stroller and lots of luggage. Several staff were standing nearby but no one came to help. I had to leave my wife and baby outside with the bags and go to the reception myself to show the booking. That’s not how a “resort” welcomes a family traveller.

We then had to wait/sit in the lobby for a long time before getting the room. No one thought, “they have a baby, let’s speed this up.”

Room / access: we were given a first-floor room but this resort has no lift/elevator.

Breakfast (Spice Market): this was the lowest point. Food was very average, some items felt stale and had an odd smell. I could have ignored that — but the staff attitude was cold and at times rude. We asked for plain milk for the baby (she wasn’t eating anything there) and were just told no. We then asked if they could at least rinse/sterilise the baby bottle — again no. On top of that we were told they “use chemicals that will kill the baby,” which was completely unnecessary. A simple “we don’t do bottle washing” would have been fine. For a family resort, this was very unhelpful and insensitive.

Housekeeping: showed up at random times, didn’t look very interested. Not the end of the world, but it adds to the feeling that the place isn’t being run tightly.

Beach & grounds: pools are actually very good, and the room itself was decent once we settled in. But the beach area wasn’t well maintained — some random stuff around, not the clean, manicured beachfront you expect.

Behaviour / tone: there were a couple of moments where we felt we were being checked more strictly than some Western guests (e.g. being asked to show proof of stay by security). Maybe it was routine, but it didn’t feel nice. Overall the staff looked tired and disengaged, smiles felt forced, and any slightly extra request was met with resistance, not “sure, we’ll help.”

Departure: this sealed the experience. The buggy dropped us at the lobby with all our luggage and that was it — no goodbye, no offer to help load the car, even though we clearly had an infant. I ended up loading the bags myself with the cab driver. They weren’t even interested in taking the room key card back.

Ratings: • Hospitality: 1/5 • Food (breakfast): 1/5 • Room: 4/5 • Pools: 5/5 • Beach: 2/5 • Staff professionalism: 0/5

This place could be great if management trains the staff to actually be warm and family-friendly. Right now, it looks like a resort but doesn’t...