Montecristo Luxury Villas All Inclusive — Hotel in Baja California Sur

Beware!! Thief on property. Read prior reviews. It happened to us and it wasn’t the first time at this resort. Management will say they will look into but ultimately will do nothing except remind you of their hotel policy!

My husband and I love Cabo. This was our 2nd visit this year. The Villa we were assigned was far from perfect except for the views. The maintenance was lacking but Karen, our personal concierge, was wonderful to work with and made sure things were addressed immediately. If you are use to “luxury” then Montecristco would be a STRETCH. The overall maintenance of the buildings is pretty bad. Walls and tile floors are cracked, paint peeling off interior and exterior walls, visible water damage inside villa, broken fountains, cracked and missing tile roofs on many buildings….The list could go on. We also had ant problems and found a HUGE roach in our bedroom.

Despite the lack of maintenance, we could get over all of that due to the wonderful staff such as Karen, all the shuttle drivers, the servers, the bartenders and room service deliverers that we encountered. Even tho our premium inclusive package included tips, we always tipped extra on everything because you can tell all the service staff really want the guests to be happy and we loved that!

Unfortunately, our fun week with family was absolutely ruined on our last day when 2 AWFUL things happened. The first was when we decided to get more information on possibly upgrading our current timeshare contract. The sales person/manager, was beyond aggressive. When we told him we weren’t ready to commit to anything this trip, he pretty much threatened us by saying that we would be “blacklisted”. Trying to bully us into making a decision to sign left an awful feeling, especially since we just enjoyed the whole week with our family and just wanted to come back one more time before making another investment into the property.

The WORST part of our experience is that when we were packing to go back home, my husband discovered that a bank envelope that contained several thousand dollars was STOLEN from his book bag that we left in our room. Yes, we should’ve put in the safe. Our mistake for thinking we were staying in a luxury establishment that provided security for their guests and letting our guard down. Hard lesson learned. When we notified Karen, she sent security right away to make the report. They scanned the front door to see who had access and told me they would get back to us once they do their investigation. Of course, they didn’t find any of their staff to be responsible and reminded me of their hotel policy.

But I’m pretty sure the cleaning lady set it up. When I was doing laundry earlier that evening, I noticed that the laundry room window was left open. This window is accessible from the side entrance/stairs of the villa and large and low enough for someone to enter the villa without accessing the front door.

Our Thanksgiving Family vacation ended with so much stress and disappointment. Shame on whoever took that cash and hope that they know karma...

Title: Montecristo Luxury Villas: Exemplary Luxury with Unforgettable Service

Rating: ★★★★★ (5/5)

Recently, we had the pleasure of staying at Montecristo Luxury Villas for a week, and the experience was beyond incredible. Nestled between the comforts of a home and the grandeur of a five-star resort, this place beautifully balanced luxury with intimacy.

The villa we stayed in exuded an air of sophistication and warmth. Its cleanliness was exemplary, maintained daily by an efficient housekeeping team. This attention to detail allowed us to truly sink into the vacation mood, and view our villa as a home away from home.

One particular aspect of our stay that stands out is the private pool - a symbol of the exclusivity and relaxation Montecristo is renowned for. Coupled with the awe-inspiring views of the beach, waking up to such picturesque beauty was a dreamlike experience.

What truly elevated our stay, however, was the staff. Each member was professional, amicable, and dedicated to ensuring our comfort. Among them, our concierge, Adrian Chavez, was a standout. His attentiveness and genuine care for our needs made our trip that much more enjoyable. Adrian was a testament to Montecristo's unrivaled commitment to service.

The gastronomic journey at Montecristo was nothing short of extraordinary. Dining at Cibola provided us with a wide variety of high-quality food that was as pleasing to the eyes as it was to the palate. The Suite Service was equally impressive, making each meal an intimate, gourmet experience.

A major selling point of Montecristo Luxury Villas is the privacy it offers. The ability to unwind in our own space, without interruption, significantly enriched our vacation experience.

In conclusion, our time at Montecristo Luxury Villas was more than just a vacation; it was an unforgettable journey into the world of luxury and top-notch service. With an eager anticipation of our next visit, we highly recommend this place to anyone seeking a unique blend of privacy, comfort, and luxury. Montecristo Luxury Villas, with its exceptional staff like Adrian Chavez, will make sure your stay is truly...

The Montecristo Luxury Villas had terrible customer service, not just during my stay but unfortunately this has continued afterward.

The cockroaches I found and long wait times to get any request filled I could deal with. My villa--villa 17 at the top of the hill--was infested by mice. That was the icing on the cake. Two nights in a row I called asking them to fix. They sent someone up who found the mouse den but the only remedy they had was to jab a coat hanger in the room. The problem was be arable the first night as I heard them scurrying around on the floor.

However, the second night they mice were braver. My wife woke up to them crawling on her. I asked to change rooms, but was told they were too late in the night (it was 3 am something at this point). Then I expected a credit when checking out.

To make matters worse, I went to feed my 3 mo old daughter at 5 :30 am and found that the mice chewed through all the bottle tops. So she had no where to eat out of for the entire 6 hour flight back to NYC.

After spending 1 hour trying to check out. Still no credit. I was told that the concierge, Raul would get in contact with us to rectify. He went back and forth with my wife for a little while but then stopped responding and did not offer any credit.

I uploaded pictures of the mice chewing through the bottle taken at the front desk, and pictures of the mouse droppings (there were a lot more than just those in the am).

I would stay away...