City Centro by Marriott Ciudad De México — Hotel in Mexico City

This is a beautiful eye catching hotel, architecturally talking. It’s a piece of art everywhere you look at and the staff is very friendly and attentive, from the front desk to the cook who makes the breakfast in the morning. They were all very nice. This hotel is well located in the city, since is close to everything, you can walk to the Zocalo, to a bunch of restaurants, clothing stores, and everywhere you want to. The breakfast is included, and they offer a lot of things to choose from. The cook, a female that I cant remember her name, was so so nice, she asked me if I wanted anything beside what they had served and made two great omelets for me; she even helped me taking them to the room so I can eat it there with my couple. A variety of coffee is available all day in that area and they are free, if you need one (I don’t drink coffee). There’s a nice bar with everything you want or ask for at the main floor and a Jetson’s Retro restaurant which look so nice! The restaurant entrance is right next to the hotel and the bar is located inside, before you reach the front desk. They have a very old elevator (from the 1900’s) that looks amazing and they use sometimes. The hotel is painted black and it looks so mysterious and nice at the same time, that you have to appreciate every detail when you look around. When I stayed, the rooftop was closed and the pool as well, so I can’t complaint about the noise other reviewers are complaining (and thank god). My stay was so quiet and nice that at one point I was feeling scared (Like in a horror movie) because the room has no windows and it was so dark when we turned the lights off that you barely could see anything. The room have this weird/retro/old (idk) lock that they have to teach you how to carefully close/open them and I wasn’t feeling safe in case of emergency or something (I panic real fast and I’m claustrophobic) so that’s my only complaint and the reason they not getting 5 stars. The 2nd day of my stay I had to call asking for help with the lock (because I couldn’t open it) and the same guy that helped me with my luggage went immediately to fix the problem and explained to me, once again, how to carefully open/close it... My room was very clean, spacious and comfortable. The bed, the sheets and the pillows were great! The concept and design of the rooms are nice but I didn’t like the open ceiling in the bathroom (just think about it and your privacy...) I never saw more guests nor heard any noise or people talking at all. I saw a couple sitting at the lobby one day and 4 people in total (that were Mexicans) eating breakfast the first time and only one I went to get food. I really liked the hotel, the service, it’s location and everything but I don’t think I can stay there again, at least, not in that room... Rather recommend it but I was scared being locked up like that in...

I am deeply disappointed to be writing this review but I really feel that our concern has not received adequate consideration. My husband and I booked a three night stay (from 16 March- 19 March 2023) earlier this year with your hotel at City Centro Ciudad de Mexico. We thoroughly enjoyed our stay and the service was excellent! Because we had such a fantastic stay, we decided to book another three night stay with your hotel from 22 Nov- 25 Nov 2023.

The only reason I have provided a poor review is because of what had transpired upon our departure. We had booked a king room and upon arrival I had noticed that the bed was not a king bed but a double/queen. The point is that we booked a king bedroom and we did not get the king bedroom we had booked. We did not immediately report this to reception/front desk as my husband and I thought that the hotel did not have any king rooms. We saw that most rooms were either double/Queen and we thought that we’d let reception know upon our departure as a form of constructive criticism.

When we let reception know that our room was not a king room upon our departure, her response to us was less than satisfactory. She literally shrugged her shoulders and threw her hands up in the air saying that there wasn’t anything she could do because we did not inform them of this when we arrived. I will even point out that she did not make any effort whatsoever to confirm with us or with her records that the room we had booked was indeed a king room. She did not make any attempt or effort to try and make this right. I find this response utterly unacceptable and quite frankly disgusting! As a paying guest, it should not matter when I am alerting you to the situation what matters is how you attempt to resolve the issue when being alerted and no attempt to resolve the situation adequately was made. The difference in price between a king room and a queen/double room is approximately $2373.03 Mex Pesos. I’m sure you’d agree that $2373.03 Mex Pesos is not a small sum.

I would like to point out further, that if the situation were reversed, where we booked a double/queen room and got a king room, your hotel would not hesitate to charge us the difference in price but now we have a situation where we were charged more for what did not receive and your hotel remains apathetic to our situation. We are not asking to be enriched by this experience, we are merely asking to be charged for what we got.

I sincerely hope that this experience receives due consideration and if we do not receive an acceptable response, I will pursue this through legal channels and/or consumer fora because this is about the principle. This experience has left a sour taste in our mouths and has definitely tainted our view of this hotel and the Marriott Bonvoy brand in...

I made a reservation for May 27 2022 to May 30 2022. My reservation was through Travel Point for the hotel City Centro Ciudad de Mexico. After a 9 hour flight from the United States. I arrived on May 27, my room's air condition and my sister's room's air condition were not working. My room personally was hot. I called 3 times that night because I was unable to sleep due to the temperature in the room. The next morning. My room's air conditioner and my sister's air-conditioner were giving out hot air. Spoke to the front desk, the engineer came to fix my sister's room. However, my room was still hot. We missed our tour due to the wait for the room to be corrected. We left for 7 hours to come back to find that my room's air condition was not working. I asked to speak to the manager, and he/she was not present. I asked to speak to the manager on the phone, the manager would not talk over the phone. I asked to be moved to another room and was told there was no room available. The manager offered to give us a drink for our trouble. 2 days of air conditioning issues for 2 rooms to only be offered 2 drinks: very insulting. Besides I don’t drink alcohol. I asked for a refund or be moved to another (sister/brother hotel) and the manager refused to approve. I was told I would need to pay for my own room if I leave.

Meanwhile, someone was sent to my room to confirm that room's air condition was not working. The service person confirmed that my room was hot. By this time, I missed my dinner reservation. They finally decided to move me to another room. I am not happy with the service and how the manager was not present. The hotel lied about not having another room and the inconvenience of missing my tour and dinner reservation. The hotel staff was friendly, but the manager handled this wrong. For the hotel to be so trendy and nice, this service was not worth it. I should have been refunded at least for those 2 days or at least compensated for my sister and I trouble and not just offered a couple of drinks. As we speak, the room now has working air conditioning, but they kept controlling the room temperature. The room was too cold at night. Every time I turned it off, the office turned it back on. This was another night of not resting due to the regulation of the temperature in the room controlled by the Front Desk....