Las Alcobas, a Luxury Collection Hotel, Mexico City — Hotel in Mexico City

During my mattress run of 7 different hotels in Mexico City, Las Alcobas (Luxury Collection) was in some ways the best of the 7, and in other ways the worse of the 7 so it was a story of extremes. With all things considered the elite benefits are so weak that I am unlikely to rush back – an argument can be made that this property can be considered quite similar to a Design Hotel not a Luxury Collection.

This hotel only has 35 rooms in total so it has a clear boutique feeling and can be considered preferable to large hotels with a couple hundreds of rooms. The problem is that room upgrades will be more difficult since they are limited and what they can offer. I booked the entry level room and received a modest one-category upgrade which is almost the same, and all other room types were occupied. LA is the only hotel during my trip which did not upgrade me to a suite, all 6 others did.

The room itself had the best hardware of all hotels I stayed in CDMX. The quality of the furniture was excellent, it had hardwood floors and marble bathroom, there was a Toto toilet, Bulgari bathroom amenities, a shower with side jets and great water pressure, La Bottega bathrobes, an electronic panel by the bed side to control blinds, curtains, air conditioning, lights, etc. That said, the room was not perfect: the temperature controls could not go lower than 18.5C and the room did not feel very cool. In addition, the soundproofing was one of the worse I have seen especially for a hotel of this caliber: I could clearly hear housekeeping doing non-noisy tasks such as laying towels in a plastic bag, dipping a broom in a water bucket, or just moving their cart without banging it.

Some hotels who are stingy with room upgrades can make up for it in other ways such as F&B. Unfortunately it was not the case at Las Alcobas: they had one of the most limited breakfast benefits I have seen anywhere in the world. The breakfast was fruits and bread, period, and for drinks it was a standard juice and regular coffee or tea. Cappuccino? Extra charge. “Green juice”? Extra charge. Yogurt or granola? Extra charge. Cereals? Extra charge. A hot dish? Extra charge. When a Four Points charges extra for a cappuccino I can somewhat understand, if a Sheraton or Marriott charge for it I think it’s a bad idea, but for a Luxury Collection to do so is not aligned with luxury hotel standards.

When I expressed my shock about the breakfast benefit, they removed the charge for cappuccino and they offered me to choose one hot dish as a courtesy, which was appreciated. However when they brought it to me, they cut out the fruits and the bread so it ended up being a substitution rather than an extra, so at that point I just decided to be quiet and move on. In my opinion they should take a hard look at their breakfast policy for Marriott Bonvoy guests.

To conclude on a more positive note about breakfast, I should mention that it was the only hotel of the 7 that offered breakfast in the room instead of the restaurant, so at least by giving the option between restaurant or in the room, they got that part right to give a feeling of luxury which others do not, not even St.Regis.

I like staying at Design Hotels, or hotels from SLH (Small Luxury Hotels) / LHW (Leading Hotels of the World) chains, when I travel to some towns in Europe without much local hotel competition. However in big cities with lots of choices, those rarely provide good value for the money, and I found out that Las Alcobas behaves like those hotels. The upgrades have very limited value and the breakfast benefit is ridiculously weak, so while the room itself was nice, for the same reason that I rarely stay at DH-SLH-LHW hotels in big cities, next time in Mexico City Las Alcobas is unlikely to be at the...

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and Anthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date....

ABOVE & BEYOND are the two words I think of when I think of Las Alcobas. For someone who has traveled the world and stayed at countless luxury resorts/hotels, the service and staff at Las Alcobas was just incomparable.

My husband and I were celebrating our first wedding anniversary and from booking to the end of our trip, the concierge and staff were extremely helpful and thoughtful. They were the BEST communicators we've ever encountered at a hotel and were very accommodating. They truly made our anniversary trip memorable and so special with the attention to detail and thoughtfulness.

There are many well-known and major hotels in the area and in the neighboring districts but when I tell you that you will NOT get the same attention to detail service that you will at Las Alcobas, mark my words. They will make you feel truly at home and care for you the entire trip.

In addition, their margaritas offered at their restaurant is truly the most delicious one we've ever had in our life. Yes, in our LIFE. The margarita are fresh, not too sweet with the most amazing salted foam and shaved lime on top. CHEFS KISS!

I cannot recommend this hotel enough. Do yourself a favor and choose Las Alcobas for the best experience from beginning to end in Mexico City.

Special thanks to Bruno (our wonderful concierge), Sara (helped us check-in/out), all the wonderful cleaning service ladies and last but not least - the wonderful restaurant (named Anatol) staff thought greeted us with the brightest smiles each evening as we enjoyed our now forever...