Little Gem Charm Hotel — Hotel in Quintana Roo

Hotel itself is beautiful and the rooms are wonderful but too many issues occurred while we were staying there and we believe the staff were not honest.||.||First we rented all the rooms of the hotel for our group because we wanted to come back to the hotel and chill at the pool after everything closed early. The first night we got a noise complaint (from who, keep in mind because we have the entire hotel) and was told me can't have any music outside by the pool area for the remainder of the trip. We found this REALLY strange as the hotel staff told us where we could purchase a large Bluetooth speaker and even took the money and went to pick it up for us. So that was a burden on our entire trip starting on day 1.||.||Then the next day when went out of the hotel and 3 separate individuals all had money and watches stolen out of their rooms. There were located inside of their luggage. All of the rooms were locked so the only people who had access were the staff/cleaning people of the hotel. The rooms were cleaned so we knew someone from the hotel was in the room but they took no accountability and didn't want to report anything to the police. They were never called for the thief.||.||When checking out the hotel staff was trying to nickle and dime us claiming that we broke things that were already broken when we arrived and charge us for them. All minor things like the pool chair (which was poorly assembled and the pop in legs feels off when someone sat on them) or a small crack in the bottom of the large minor that was like that when checking in.||.||The entire experience was horrible and I would never consider...

Hotel itself is beautiful and the rooms are wonderful but too many issues occurred while we were staying there and we believe the staff were not honest. . First we rented all the rooms of the hotel for our group because we wanted to come back to the hotel and chill at the pool after everything closed early. The first night we got a noise complaint (from who, keep in mind because we have the entire hotel) and was told me can't have any music outside by the pool area for the remainder of the trip. We found this REALLY strange as the hotel staff told us where we could purchase a large Bluetooth speaker and even took the money and went to pick it up for us. So that was a burden on our entire trip starting on day 1. . Then the next day when went out of the hotel and 3 separate individuals all had money and watches stolen out of their rooms. There were located inside of their luggage. All of the rooms were locked so the only people who had access were the staff/cleaning people of the hotel. The rooms were cleaned so we knew someone from the hotel was in the room but they took no accountability and didn't want to report anything to the police. They were never called for the thief. . When checking out the hotel staff was trying to nickle and dime us claiming that we broke things that were already broken when we arrived and charge us for them. All minor things like the pool chair (which was poorly assembled and the pop in legs feels off when someone sat on them) or a small crack in the bottom of the large minor that was like that when checking in. . The entire experience was horrible and I would never consider...

This hotel… made our experience absolutely amazing. Definitely didn’t know what to make of it when we arrived (the roads leading to the hotel are pretty rocky and unpaved) but once you open the door - BAM, an oasis.

I’ve stayed in so many different tiers of hotels on vacations, and Little Gem Hotel no lie might be one of the most well rounded hotels I’ve ever been to.

All of the staff, specifically Mr. Roman Ramirez, we’re OUTSTANDING. He single handedly made our trip so much easier than it should’ve been through kindness and assistance. He just wanted us to be happy and he was so kind and personable. What a guy. Without him, the whole trip to Tulum would’ve been completely different (for the worse). Our taxi to the Cancun airport cancelled on us 5 minutes before “pickup” and we had spent all of our pesos, given it was the last day. Within five minutes he ordered us a taxi that specifically took credit cards and we were on our way. My suitcase exploded - he gave me duck tape to shut it. Just… exceptional service.

The location of the hotel forces you to engage with the city of Tulum, and you’ll leave happy that you did. If we had stayed at a beach resort we honestly never would have left the resort or the beach in general. At this hotel we rented an ATV for $80 and would trek through the beautiful town. It was such a fun addition to the trip, and I truly left the city knowing I had seen it all!

Basically, BOOK THIS HOTEL. My summary:

Service: 10/10 Location: 8/10 (the roads.. w/ an ATV 10/10) Rooms: 9/10 Value: 10/10 Would I recommend? 10/10 Will I visit again? 10/10

Thank you for a truly...