Nômade — Hotel in Tulum

Toxic and dangerous! Beware!

The good: Nomade is the perfect example of the unique and very hip Tulum style. The grounds are beautiful. The restaurants are decorated perfectly with a rustic boho vibe. The food is absolutely marvelous at both Machado and La Popular 9/10 for sure. Food and drink prices are ridiculous as is everywhere in Tulum. Super overpriced but also really great consistent food. Service at the restaurants is an 8/10 but the rest of the resort is a 6/10 compared to other high end luxury resorts.

The beach and water is one of the most pristine and gorgeous I’ve seen. Powdered sugar white sand, turquoise aqua waters that are warm and shallow for a long ways out.

The bad: we had the ocean front suit, #105. We immediately noticed a very strong foreign smell all throughout the room. It smelled a bit like moth balls. After a day I realized they had used old railroad ties for the front door and the bathroom counter and other elements in the suite. Railroad ties are soaked in creosote which is a toxin and known carcinogen and should NEVER be used indoors for construction.

Then we started a strong sewer smell. It was coming from the drain in the shower. So half the time it smelled like a cesspool and the other half like a toxic factory. We had to keep all the doors to the outside open the entire time.

Besides the smells the finishes in the room were super super rustic. Uneven floor boards with sharp edges and a huge splinter sticking out ready to slice your foot open. The patio has a tiny uncomfortable couch that couldn’t lay on. The side table with the fridge inside was about to fall apart and the door wouldn’t close. The large sliding glass door that opens to the ocean view was stuck and was almost impossible to open.

The patio is off the side of the room and not in front to take in the amazing ocean views. They had let the plant grow way too big on the end of the patio so it completely covered the ocean view. You felt very closed in on the patio. The plunge pool was super cold, murky, and uninviting.

They had these cheap looking over sized black rollers above all the glass doors and windows for rains. They looked so cheap and awful it took away from whatever aesthetic they were going for.

None of the lights in the room had dimmers, the bed and pillows were a 5/10 for comfort. The over all comfort and decorations and vibe of the room were more or less low quality and uninspiring.

I called the manager about 5 times to come to the room so I can show him person the issues we had. He finally showed up and agreed with everything and said he would “do something for us”

We had the second to the most expensive room and then favorite room of most of the staff we spoke too. I paid average of $1250 per night! So when I went to check out I asked what they “did for us” to compensate for the room filled with toxic carcinogenic material and the lady looked at me blankly. A different manager was there and I again voiced my concerns to him. He started fiddling with the computer and said the best he could do was take 20% off the food bill we racked up that was over the initial $600 deposit. I kept pressing him and explaining our horrible experience in the room and in the end “all he could do” was give me a $133 discount off my entire stay which was north of $7,000 USD total!!!! I was shocked.

I will never be back to Nomade or their sister property next door, Be Tulum. Please beware and check any resort before you book to see if they use railroad ties inside the rooms. It was a horrible experience and I’m just floored that after all my complaints they barely gave a crap and did nothing to help us feel better about...

I recently stayed here and I have mixed feelings about my experience. On the positive side, the service workers at the restaurants, bellboys, and night front desk worker David were all fantastic. David, in particular, was consistently kind and accommodating. The property itself is gorgeous, and while it can be a bit difficult to navigate, the rooms are very nice and well-maintained. One of the highlights of the stay was the free breakfast—it was one of the best complimentary breakfasts I’ve had, with a great variety and quality. However, my experience was marred by several issues, particularly with communication and concierge services. In the months leading up to our trip, we tried to contact the hotel multiple times for room details and to schedule reservations, but we received no responses. This lack of communication set the tone for much of our stay. While check-in was smooth, we were never informed of a power outage that affected the hotel, and the power was going in and out every few minutes. It would have been helpful to be informed about the situation and given an update on how they were addressing it. Furthermore, the front desk staff was often unresponsive and failed to follow up on any of our inquiries. The biggest issue I encountered was with the concierge service. We were assigned Gaia, and unfortunately, she was extremely unhelpful and unresponsive. For instance, she assured us she had moved our restaurant reservations, only for us to later find out that she never actually booked them, which led to us losing our most desired reservation. She also failed to secure us on a club list for early bird pricing, and despite promising to send us a link, she never followed through causing us to pay a much higher ticket price. When we asked her for assistance with transferring a deposit and securing another reservation, she claimed it was impossible, but we were easily able to handle both matters on our own through another promoter. This gave the impression that Gaia wasn’t even trying to help. What was even more frustrating was how difficult it was to get in touch with her. She ignored phone calls and would read text messages immediately without responding for hours. There were also instances where we were told that only the concierge could help with certain requests, but when I tried to contact Gaia for assistance, I was given false information about her whereabouts, and she ended up being unavailable when we needed her most. I was extremely disappointed by the lack of professionalism and effort shown by Gaia and the concierge team in general. While the hotel itself is beautiful, the lack of communication and the poor concierge service really detracted from our experience. I would recommend considering other options for concierge services, as the private promoters in Tulum were far more helpful than the hotel's staff. If the Nomade Hotel wants to improve, they definitely need to focus on better communication and training their concierge team to be more responsive and proactive. We booked six rooms here & spent a lot of money, I was shocked that was the level of service they provided for arguably one of the most needed...

My wife and I had a really good stay at Nomade.

I think it delivers well on its advertised core experience, a 4 star hotel offering what I'd describe as a bohemian jungle beach wellness vibe.

You have to know what you're booking and embrace that hippyish wellness vibe to a degree: There are rough edges in the hotel's decor that could also be described as just the result of using natural materials. On top of the standard Tulum everything-is-concrete-underneath-really construction of course. Examples are the terrace door locks not working, uneven floorboards and walkways. Definitely not the place to bring your gran. You can't flush toilet paper here which was a bit gross from our English perspective, I gather it's fairly common in Mexico. You can't get a diet coke here, and a french fry is pretty unlikely. There's alcohol though, and a wine list that for some reason isn't on the e-menu but is there if you ask for it.

Our Aire Suite was great, room 205 on top of a block. Bigger than it seemed from website photos. The terrace wasn't overlooked and afforded a lot of privacy. It was opposite the world's noisiest industrial air con vent but because of the concrete construction you could only really hear this if you stood by the room's door and not from bed so no big deal.

Worth noting that there's no lifts to these sky/Aire rooms if you have mobility issues.

There was some free drinking water in the rooms but not enough, luckily the front desk WhatsApp concierge bend over backwards to satisfy your requests. Even including offering to send a staff member out to a pharmacy when my wife was sick with flu and needed medication.

The beach is a dream, if you get there early-ish to drop a towel on a bed to reserve it like everyone else seems to do. Service can be a bit hard to get but it's there and ultimately good/fine.

We spent a couple of days lazing on the beach, eating breakfast and lunch on site and trying nearby ARCA and Nu for dinner. There's a Michelin guide restaurant called Wild directly opposite Nomade but we didn't get a chance to try it.

We had a couples massage at the partner spa Yaan which was a nice, relaxing vibe. They encourage you to get there an hour early to use the pools, sauna and steam room.

The on site yoga class was run very well and atmospheric. Book early to avoid disappointment. They sent a link via WhatsApp on my day of arrival. They pack the Yoga Shalla a bit tight but it was ok. There was some staff area/construction noise during the session that spoiled the zen a little, just a minor note.

Food was delicious, some of the tastiest smoothies and chia bowls I've had. It's nice that they eschew the really bad for you stuff a bit, it feels like a good wellness break that way. Like everywhere we've stayed in Tulum cash tips are heavily encouraged by wait staff to avoid (it seems) the tip pool.

If I'd stayed for more than a few days the urge for a burger/only one lunch/dinner restaurant itch might have got the better of me but definitely good for a few days IMHO.

There's a mini market a 5 minute walk down the road if the urge for some M&Ms or a diet coke becomes too much to bear.

Overall,...