Suites Tulum — Hotel in Tulum

Please note we paid $196 Canadian Dollars a night for this place ($154 USD). Figured to save some money on restaurants as it came with a kitchen.||ARRIVING: The hotel is situated on a 9 kilometre stretch of road littered with hotels, restos, bars,boutiques, tourist traps, other junk, and horrendous bumper to bumper traffic ( cars, buses, taxis, scooters—think of Manhattan cross-town traffic, only worse.) Given that Suites Tulum is located behind a bar and they don’t have the decency to have a sign or any other indication showing where they are, it took us an hour to find them. Many stops, asking people in the tortuous traffic. Even when we knew where the hotel was hidden, it would still take a good 40 minutes to crawl the 9 kilometres less than 6 miles). They told us that directions had been texted on the date of our arrival. Didn’t see them. I have a funny habit. I don’t read text messages when driving.||THE ROOM: The word “plain “ comes to mind to describe it. Also “ total lack of charm”. The kitchen was minimalist. For example, no cooking utensils, frying pan, or dish towels.||For our clothes, 2 minuscule shelves (like really, really tiny) and 3 hangars.||The lighting can best be described as perpetual obscurity.||We did have a patio— 2 cheap, uncomfortable chairs and a very low table that made dining ever so uncomfortable with a view of the ....parking lot. And forget evenings on the patio, no lights; total obscurity. And speaking of parking, Suites Tulum generously offers 3 parking spaces for their 10 rooms.||If one requires anything, just ask the manager. We didn’t see him after check in, though we could text him through WhatsApp. He never responded. Also, a concierge. This guy we could talk to in person. Unfortunately, he was as useful as the manager. Any and all requests went unanswered. ||The room had 2 ceiling fans. One screeched incessantly when turned on. Very painful to the ears. The other simply didn’t work. The concierge said he would make a report. Great! However, never got fixed during our 4 night stay.||Remember, we were paying close to $200 a night.||And under the guise of being ecological, the electricity was turned off every day for unexpected périodes of time. Each day had a new no electricity schedule. The power is generated from solar panels. To be fair, this inconvenience was mentioned on their web site, but total silence on Expedia, on which we booked our stay.||Let’s just hope they go bankrupt, thus allowing other travellers to avoid this hideously, horrible,...

Please note we paid $196 Canadian Dollars a night for this place ($154 USD). Figured to save some money on restaurants as it came with a kitchen.||ARRIVING: The hotel is situated on a 9 kilometre stretch of road littered with hotels, restos, bars,boutiques, tourist traps, other junk, and horrendous bumper to bumper traffic ( cars, buses, taxis, scooters—think of Manhattan cross-town traffic, only worse.) Given that Suites Tulum is located behind a bar and they don’t have the decency to have a sign or any other indication showing where they are, it took us an hour to find them. Many stops, asking people in the tortuous traffic. Even when we knew where the hotel was hidden, it would still take a good 40 minutes to crawl the 9 kilometres less than 6 miles). They told us that directions had been texted on the date of our arrival. Didn’t see them. I have a funny habit. I don’t read text messages when driving.||THE ROOM: The word “plain “ comes to mind to describe it. Also “ total lack of charm”. The kitchen was minimalist. For example, no cooking utensils, frying pan, or dish towels.||For our clothes, 2 minuscule shelves (like really, really tiny) and 3 hangars.||The lighting can best be described as perpetual obscurity.||We did have a patio— 2 cheap, uncomfortable chairs and a very low table that made dining ever so uncomfortable with a view of the ....parking lot. And forget evenings on the patio, no lights; total obscurity. And speaking of parking, Suites Tulum generously offers 3 parking spaces for their 10 rooms.||If one requires anything, just ask the manager. We didn’t see him after check in, though we could text him through WhatsApp. He never responded. Also, a concierge. This guy we could talk to in person. Unfortunately, he was as useful as the manager. Any and all requests went unanswered. ||The room had 2 ceiling fans. One screeched incessantly when turned on. Very painful to the ears. The other simply didn’t work. The concierge said he would make a report. Great! However, never got fixed during our 4 night stay.||Remember, we were paying close to $200 a night.||And under the guise of being ecological, the electricity was turned off every day for unexpected périodes of time. Each day had a new no electricity schedule. The power is generated from solar panels. To be fair, this inconvenience was mentioned on their web site, but total silence on Expedia, on which we booked our stay.||Let’s just hope they go bankrupt, thus allowing other travellers to avoid this hideously, horrible,...

I guess you get what you paid for. After an entire exhausting day of traveling and many delays, we finally made it to Tulum, we were so excited until we got to Suites Tulum. The place is more of a 'glamping' perhaps 'camping' experience.

1. the toilet did not have a toilet seat, we asked Jose (the guy taking care of the property, extremely nice guy) and he said that he will fix it the next day, meaning that we couldn't use comfortably the toilet for an entire day.

2. the door did not close all the way, mosquitos got in and I got terrible mosquito bites in the 20 minutes that I was there.

3. you have to be constantly updating the owner by WhatsApp about your ETA. This is not a huge problem for me, but is not ideal, never been to a hotel where you have to be updating the owner about your ETA. If you fail to do this, you will have to pay $30. I think this is insane, traveling is already stressful enough.

We ended up leaving the property and finding a better hotel to stay for like $10 more a night, we asked the owner to refund our money and she said that our claim WAS NOT strong enough to return our money, I guess not having a comfortable, functional bathroom when you are offered one from the beginning is not a strong reason for her.

The owner became really rude against my husband because he was claiming his money, he was NOT rude towards her or any of the employees at the place. We love Mexico and have been to different states in Mexico many many times as well as Quintana Roo, this is the first time experiencing such a terrible service.

The only good thing about this place is the location, but, if you ever encountered a problem, you are definitely going to have a hard time with the owner of this place. I will just pay extra and have a better quality of service and time. Save your money, go...