Riad Haj Palace & Spa — Hotel in Fez

I HIGHLY recommend Haj Palace! ||||From the location, to the ambiance, to the food, and especially to the service, it was one of the highlights of my trip. In particular, I really must express my appreciation for the manager, Adil, who was incredible. ||||First, the location is fantastic. You are in the middle of the medina, which is where most travelers will want to spend their time. With that said, the hotel is also at the end of its own side alley, not right off the main walkway, which means it is a quiet and peaceful refuge from all the hustle and bustle of the medina. You can spend the day exploring the craziness of the Medina, but rest assured you have a peaceful place to return to easily. So convenient and nice!||||Second is the ambiance. The interior is beautiful, rustic, and charming. The main hall is nice and open yet still cozy, and everything is decorated in traditional Moroccan fashion. ||||My stay was brief, so I only had one breakfast, but it was awesome. It was simple but had a lot more variety than I expected— assorted bread, butter, jam, honey, olives, fruit, coffee. What I appreciated was the care and quality. The eggs were perfectly cooked sunny side up, coffee was rich, and the bread soft on the inside with a lovely crisp on the outside. I love it when places keep it simple but get it right.||||Finally and most importantly was the service. AMAZING. When I had trouble booking my CMT ticket to Chefchaouen, the front desk immediately helped me resolve the problem. When I asked to change my reservation because of a last minute itinerary shift, they generously accommodated me. But the main reason I am so thankful to them was for what happened on the last day. Without getting into all the details, I was scammed on a tour and didn’t know how to resolve the issue. When I asked the manager, Adil, for advice, he got the contact info of the tour operator, called them personally, and assured me that he would help me resolve the issue. In the end, everything worked out. It can be a bummer to go through issues like that while traveling, but the kindness and support of people like Adil is a reaffirmation. ||||I can’t speak highly enough about the Haj Palace. Everything about my stay there was awesome and definitely recommend this place to anyone who appreciates authentic and caring service and accommodation. These people care about what they do...

I HIGHLY recommend Haj Palace! ||||From the location, to the ambiance, to the food, and especially to the service, it was one of the highlights of my trip. In particular, I really must express my appreciation for the manager, Adil, who was incredible. ||||First, the location is fantastic. You are in the middle of the medina, which is where most travelers will want to spend their time. With that said, the hotel is also at the end of its own side alley, not right off the main walkway, which means it is a quiet and peaceful refuge from all the hustle and bustle of the medina. You can spend the day exploring the craziness of the Medina, but rest assured you have a peaceful place to return to easily. So convenient and nice!||||Second is the ambiance. The interior is beautiful, rustic, and charming. The main hall is nice and open yet still cozy, and everything is decorated in traditional Moroccan fashion. ||||My stay was brief, so I only had one breakfast, but it was awesome. It was simple but had a lot more variety than I expected— assorted bread, butter, jam, honey, olives, fruit, coffee. What I appreciated was the care and quality. The eggs were perfectly cooked sunny side up, coffee was rich, and the bread soft on the inside with a lovely crisp on the outside. I love it when places keep it simple but get it right.||||Finally and most importantly was the service. AMAZING. When I had trouble booking my CMT ticket to Chefchaouen, the front desk immediately helped me resolve the problem. When I asked to change my reservation because of a last minute itinerary shift, they generously accommodated me. But the main reason I am so thankful to them was for what happened on the last day. Without getting into all the details, I was scammed on a tour and didn’t know how to resolve the issue. When I asked the manager, Adil, for advice, he got the contact info of the tour operator, called them personally, and assured me that he would help me resolve the issue. In the end, everything worked out. It can be a bummer to go through issues like that while traveling, but the kindness and support of people like Adil is a reaffirmation. ||||I can’t speak highly enough about the Haj Palace. Everything about my stay there was awesome and definitely recommend this place to anyone who appreciates authentic and caring service and accommodation. These people care about what they do...

Colourful and beautiful riad in the middle of the medina! A bit hidden so it's best if you request them to pick you up from the closest gate/ parking - the Fez medina can be overwhelming! Overall the hosts were great, very helpful and sweet. The breakfast was good too - they were thoughtful enough to pack us a takeaway breakfast on the last day as we had to leave early. We also got the hammam services - the hammam place itself is very basic, and no frills. If it's the first time you're going to a hammam I would say book a different one but if you're a hammam veteran, you will like the service. Wafa worked hard on us and we came out squeaky clean. Overall, the only issue we faced was that the room we got was different to the one we had booked, this could possibly be because we increased one night later on. When we asked them about the room change, they said they can put us back in the other room but we didn't think it was worth the hassle because the room we were given was nice but only the bathroom was a bit dirty. Overall, I'd still say 5/5 because everything...