Golden Cross Hotel — Hotel in North Island

Had my card stolen and somebody used it to book a room an there an didn't turn up a month later they took the money out when I explain what happen she refused to give the money back an I explained that it was money to buy my kids food she told me I'm not charity an shut the door on my face UPDATED reply to comment booking.com did email you an asked if you could refund the money considering the situation as a one off. You replied to the email an said no I am happy to send the email as I was sent a copy. I rung you, you hung up on me, I text you, you were rude a refused to discuss if with an told me the that it was the end of conversations. I will share those messages as well for proof. The because of you being so rude I turn up to the motel an you were even more rude. I will be going to police station tomorrow an will come with proof my card was stolen an I hope then you will refund. By the looks of your reviews its seems quite a common thing for you to take money out of people banks an not give it back. If you still refuse to refund money I will be posting you messages over social media so everybody can see how rude you are. People need to be aware of what kind of person is...

Stay away from that place. My husband and I, had booked 2 nights there (new year's eve and new year's day), when we arrived, a lady at reception looked for $NZ 30 for the set of keys, the reception was in the corner of a commun area which was quite dirty looking, filled with old tables and chairs, and a cooking area. The lady brought us up a narrow staircase, showed us a filthy toilet and showers covered in damp patches. Then she opened the door of our bedroom, a musty smell hit us, my husband tried to open the sash window to let in fresh air eventhough it was lashing outside, the whole frame moved. The room was so small that there was no place to even open a hand luggage, we sat on the bed and decided to leave immediately, we went back down to reception and looked for our $NZ 30 back and also asked for a refund of the second night, we got back the $NZ 30 but she wouldn't hear anything about a refund for the second night as we had checked in. We were very upset by what happened and had to find alternative accommodation at the last minute. That place should be inspected and...

Was very disappointed the way the Chinese manager/owner decided not to refund us our money. We called on the phone telling that we are a party of 10 and that they had accommodation for 7 and she got our hopes up for potentially 9 as another guest had an invalid booking so it sounded promising and was told to hand over our credit card to secure our booking for 7 ($300). Arrived at the Hotel (30min later) to find they only had 7 available as the extra two had been booked. It was at that time we called & found that Waihi Camp & Cabins had accommodation for all 10 of us. Asked (even pleaded) with reception if we could cancel our booking and receive our refund and was told that wasn't possible. We weren't even entitled to a 10% or 30% refund.. At this time of year with Christmas & New Years they could've easily had our rooms booked again as there wasn't any vacancy for the whole Coromandel. We stayed at the beautiful Waihi Camp & Cabins for our family reunion and so our rooms at the Hotel were vacant.. I'm sure there were people looking for a placed to...