The Lodges — Hotel in South Island

When visiting the area we stayed in Queenstown for 4 nights at The Lodges.|We were "upgraded" to a 3 bedroom apartment when we only booked a 2 bedroom but this was more for their convenience rather than ours I think.|For our apartment the only access was via a steep staircase. It didn't worry us but could be troublesome for some.||The positives are:|-5 minutes walk to the centre.|-Apartment has everything you need.|-It was very warm with good electric heating.|-Good price but this could be due to encouraging post-Covid tourism.|-Great view (as seen in the photo from the bedroom window).|-Parking right outside the apartment door.||The negatives are:|-A bit run down, everything works but it feels like there's has been a lack of maintenance. Such as; loose spout on the bath, mismatched light switches, worn threadbare carpet in places, damaged wall where the toilet roll holder should be in one bathroom.|-The staff on check-in could have been more helpful. I felt as though I was intruding or interrupting their conversation.|-Beds are incredibly soft and both my wife and I ended up with sore backs, (but this is personal and individual to each person).|-Very low door handles and steep staircases so had to be aware of the kids at all times.||The only reason we would not stay again is due to the beds. We prefer a firm bed and struggled with poor sleep due to the...

I am not usually one to write a bad review but I can’t pass on this one. ||Positives - location to walk to town and a hot shower. That’s it. Arrived at the hotel to see a closed sign telling us to walk up the road to the next hotel to book in. ||The person behind the counter was very arrogant and rude, he had someone on the phone on speaker while he scanned our ID and charged us $150 bond for one night. He made it clear that if one tiny thing was out of order he would keep the bond money, even if the neighbours said there was any noise from our room. ||We got pointed to the room, had nowhere to park and had to walk up three flights of steep concrete stairs to get to our three bedroom apartment. Once inside we wanted a coffee, low and behold, no milk. The apartment was run down, dirty and not serviced well. ||We opened the two drawers where the cutlery would usually be kept and it was full of building supplies. The sink in the bathroom downstairs did not plug. And when you opened the bathroom window there was a used condom and wrapper right in front of you. ||When told about this the hotel said “okay we will remove it” ||The outside “balcony” was so dirty, all the chairs were covered in weeks worth of dust/leaves.||I am guttered that this hotel has been let go like this. ||A change of attitude, staff and a renovation should...

Booked to take my daughter away with my other daughter for her 21st. . Was looking forward to this .However the accomadation was just okay .room was extremely noisey with a backpackers next door and being on the street front. That is not the hotels fault but having substandard service is . We arrived just before the office closed and the young guy gave me the key and said they were closing . We received no milk we couldn't pull the sofa bed out at all .so my daughter slept on the sofa. The next day I mentioned this to the lady at the office and about there being no milk .I received a shocked apology but still know one came over and showed us how this sofa bed worked. I asked if the room was being serviced And was told yes this was at 8.30 am .we left for the day and got back at 2pm to find no clean towels the rubbish wasn't empty . At 4.15 we get a knock at the door with some towels .!!! I booked this through book me sight and feel very annoyed about this .The rooms decor is very dated . Really the only good thing was the location .Apart from that I booked and paid for 3 beds and only 2 got beds the other had an uncomfortable sofa .Will not...