Crystal Court Lekki — Hotel in Lagos State

Not a great place at all... Horrible experience all through. ||||I had gone over to view the place prior to booking 2 separate 3 bedroom duplexes for a 15 day stay over Christmas for 2 families. The situation of both duplexes were not ideal at the time as they needed significant repairs. The walls were very unkempt requiring a lot of plastering and painting to get it to a rent-able state. It was generally very smelly and looked untidy. The kitchen had some leaks as there was water all over the floor. Despite this, the lure of the location and the potential of the venue once the face-lift was done was endearing. ||On the promise the renovation would be done, we went ahead and booked the 2 three bedroom duplexes for 15 days over the Christmas break.||||Big Mistake!||||Upon arrival, everything looked good. The duplexes looked clean on face value, but that's where it stopped. Nothing worked. The air-conditioners broke down on a daily basis. There was no refrigerator or microwave. When you ask them for it, they'd have to go lift one from another room / apartment to bring over. It took 3 days to get a refrigerator and 2 days for a microwave. There was no gas for the gas cooker. We had to wait 3 days to get this delivered, and even after it was delivered, it did not work for another 2 days. There was a massive gas leak at some point and we had to beg them to remove the gas out of the apartment for our own safety. The gas engineer came over, tried fixing it, and suggested that it had now been fixed so the only way to test it was to light it up. This despite the fact the smell of gas in the apartment made staying inside it almost impossible. Light a match and we all go up in flames.||||The air-conditioners were a nightmare. After constantly reaching out to have our air-conditioners fixed, we gave up, and requested for a fan instead. After the first night of using the fan, we had to ask for another room / apartment with a working AC, which meant we had to leave the kids in the duplex overnight, whilst we want to sleep in another room. Thankfully, we had a nanny who could stay with them overnight.||||On one such night we spent in the separate apartment, we were startled in bed when a metal casing for the AC fell down in the middle of the night. Same issue, different flat||||We were provided with internet access, but don't even try to use it. It only works in the reception area. Signal strength is extremely poor inside the duplexes.||||We were told breakfast was included as part of the package, but we were refused this as they said we got a discount price. This despite us not being able to use any catering facilities in our room as we had no working fridge, freezer, microwave or cooker.||||DSTV - there was no digital TV access despite this being included as part of the package. Again, when we asked, they said they'd activate it initially, but that we'd have to wait until after boxing day. Eventually, on boxing day, they advised we activate it ourselves. After much discussions, we finally went over to the DSTV office and activated it. Only to then be told that the digital antennae into the back of the TVs are faulty. That took another 2 days to get an engineer to fix, all this time, our DSTV subscriptions, paid for by us, was running down.||||Overall, the staff tried a lot for us as they were always sympathetic to our plight and tried their best to fix the issues. They seemed aware of the underlying issues in the hotel which is to do with the lack of investment. None of the issues we raised were a surprise to them.||||The owner is also aware of the challenges, but always demonstrated an acute lake of empathy or willingness to even want to make the place better.||||I might have suggested that maybe we were unlucky with the duplex we were given, but the challenges were exactly the same for both duplexes. Infact, for the other duplex, there was a very large hole on the wall which seemed to have been covered by a wall painting which had now been 'borrowed' to another apartment||||NEVER EVER BOOK THIS PLACE. IT MADE OUR...

Not a great place at all... Horrible experience all through.

I had gone over to view the place prior to booking 2 separate 3 bedroom duplexes for a 15 day stay over Christmas for 2 families. The situation of both duplexes were not ideal at the time as they needed significant repairs. The walls were very unkempt requiring a lot of plastering and painting to get it to a rent-able state. It was generally very smelly and looked untidy. The kitchen had some leaks as there was water all over the floor. Despite this, the lure of the location and the potential of the venue once the face-lift was done was endearing. On the promise the renovation would be done, we went ahead and booked the 2 three bedroom duplexes for 15 days over the Christmas break.

Big Mistake!

Upon arrival, everything looked good. The duplexes looked clean on face value, but that's where it stopped. Nothing worked. The air-conditioners broke down on a daily basis. There was no refrigerator or microwave. When you ask them for it, they'd have to go lift one from another room / apartment to bring over. It took 3 days to get a refrigerator and 2 days for a microwave. There was no gas for the gas cooker. We had to wait 3 days to get this delivered, and even after it was delivered, it did not work for another 2 days. There was a massive gas leak at some point and we had to beg them to remove the gas out of the apartment for our own safety. The gas engineer came over, tried fixing it, and suggested that it had now been fixed so the only way to test it was to light it up. This despite the fact the smell of gas in the apartment made staying inside it almost impossible. Light a match and we all go up in flames.

The air-conditioners were a nightmare. After constantly reaching out to have our air-conditioners fixed, we gave up, and requested for a fan instead. After the first night of using the fan, we had to ask for another room / apartment with a working AC, which meant we had to leave the kids in the duplex overnight, whilst we want to sleep in another room. Thankfully, we had a nanny who could stay with them overnight.

On one such night we spent in the separate apartment, we were startled in bed when a metal casing for the AC fell down in the middle of the night. Same issue, different flat

We were provided with internet access, but don't even try to use it. It only works in the reception area. Signal strength is extremely poor inside the duplexes.

We were told breakfast was included as part of the package, but we were refused this as they said we got a discount price. This despite us not being able to use any catering facilities in our room as we had no working fridge, freezer, microwave or cooker.

DSTV - there was no digital TV access despite this being included as part of the package. Again, when we asked, they said they'd activate it initially, but that we'd have to wait until after boxing day. Eventually, on boxing day, they advised we activate it ourselves. After much discussions, we finally went over to the DSTV office and activated it. Only to then be told that the digital antennae into the back of the TVs are faulty. That took another 2 days to get an engineer to fix, all this time, our DSTV subscriptions, paid for by us, was running down.

Overall, the staff tried a lot for us as they were always sympathetic to our plight and tried their best to fix the issues. They seemed aware of the underlying issues in the hotel which is to do with the lack of investment. None of the issues we raised were a surprise to them.

The owner is also aware of the challenges, but always demonstrated an acute lake of empathy or willingness to even want to make the place better.

I might have suggested that maybe we were unlucky with the duplex we were given, but the challenges were exactly the same for both duplexes. Infact, for the other duplex, there was a very large hole on the wall which seemed to have been covered by a wall painting which had now been 'borrowed' to another apartment

NEVER EVER BOOK THIS PLACE. IT MADE OUR...

This was my base for over three months whilst in Lagos. ||It is in a good location for driving to the local beach, shops and into Victoria Island- the hub of Lagos.||Positives: In a nice safe area, gate security, parking spaces for up to six cars, good air conditioning, nice pool, friendly staff, the hotel is kept really clean, food taste good, Wi-Fi works a majority of the time. I saw a range of people come and go, they clearly have a good reputation ||Negatives: they never seem to have enough change at the restaurant so you constantly have to remind them how much they owe you. The gym area is outside and not air conditioned. The hotel car hire is expensive so save yourself some time and get the Uber Lagos cab app for safe good prices. The selection of TV channels is fairly poor, it’s really aimed at sports fans and there is only one movie channel which constantly shows action movies (the schedule repeats a lot).||All in all a nice place to stay and I will be...