Palau Plantation Resort — Hotel in Koror

Do NOT book here.... they are crooks!!! The short story, is I made a reservation and prepaid over $600, wasn't able to go, and they refused to refund ANY of my prepayment. No, they did not just keep the customary first night, they refused to refund me anything. They are clearly not interested in customer service or a good reputation of a desired place to stay. That speaks volumes, so DO NOT BOOK HERE!!!||||The long story: I have never made a reservation in such a fancy place, but I thought I would splurge on myself this time. It turns out that when I got to the airport in Micronesia, I was unable to get a boarding pass. My passport was expiring in 4 months. I immediately called the hotel, and the woman at the front desk said that it was no problem and that I could get a refund. When I asked her to verify, she said that since I booked through Expedia, I would need to contact them, but it should be no problem. I called Expedia and the woman I spoke to there said she just needed to contact the hotel, because they are the ones who need to give permission for the refund. I was on an island with poor internet connection, so she said that she would contact me after she got clearance. When I got back to the states, I contacted them and she said she was never able to get through. Expedia attempted again, and they said after numerous attempts they finally got in touch with the parent company in Japan, and that they denied giving me a refund. I am livid. ||||As hotel owners, they are the ones who approve or deny a refund. I did not stay at the hotel nor I did not use any of their services. Since they knew I was not going to be arriving PRIOR to my anticipated arrival, they could have booked the room. And I got ZERO refund. I would understand if they kept 1 night and refunded me the rest, but once the money was in their pocket, they were not about to refund me. And, I was helpless to do anything about it.||||I was hesitant to book with them initially because I got the sense that they were going to charge for every little thing. They charge you $20 for airport transport each way...what hotel does that? Also, the hotel is isolated on the island, so you need transport to get into town, to get to dive shops, etc, again... more hidden charges. My gut warned me that this hotel was not concerned with customer service and that they were just interested in lining their pockets. There are plenty of lovely other places on Palau where you can stay, where the proprietors care about their clients, potential clients, providing excellent service, their reputation, and about treating other individuals as they wish to be treated. I highly recommend that you find ANY other hotel or resort,...

Rustic Jungle Gem

I found this place as a hidden gem when I stayed here 12 years back. And it still feels as exotic, romantic, and rustic as it felt back then. On an island more known for waterfront results and luxury digs, this jungle beauty is a refreshing break thanks to it being nestled amidst a grove of Coconut trees and thick jungle-like greenery

LOCATION: Close to Palau downtown inside a lush green setting. With easy access to the waterfront from the back of the property

DINE + DRINK: The Jungle bar is a super cool place to hang out in the evening and comes with an African jungle lodge bar vibes blended with a funky dive bar. The Restaurant was closed during our stay

ROOM: We stayed in Room PAPAYA COTTAGE, so this review is based on that; VIEW: sweet view of the coconut trees and greenery from a romantic balcony attached to the room; SIZE: Spacious enough for 2 adults and simple baggage; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: Spacious enough and comes with a nice Bathtub and shower; TOILETRIES: Good quality cosmetics

FACILITIES: No gym on site. But there is a sweet swimming pool in the middle of all the greenery!

SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to LISA who was managing the property for accommodating all our special requests, and LEONARDO who ensured we had a great time at the fabulous Jungle Bar

HOW WIRED YOU WILL BE: Free Medium-speed Wi-Fi that works well all over the property. No Television in the room, pure...

||I found this place as a hidden gem when I stayed here 12 years back. And it still feels as exotic, romantic, and rustic as it felt back then. On an island more known for waterfront results and luxury digs, this jungle beauty is a refreshing break thanks to it being nestled amidst a grove of Coconut trees and thick jungle-like greenery||LOCATION: Close to Palau downtown inside a lush green setting. With easy access to the waterfront from the back of the property||DINE + DRINK: The Jungle bar is a super cool place to hang out in the evening and comes with an African jungle lodge bar vibes blended with a funky dive bar. The Restaurant was closed during our stay||ROOM: We stayed in Room PAPAYA COTTAGE, so this review is based on that; VIEW: sweet view of the coconut trees and greenery from a romantic balcony attached to the room; SIZE: Spacious enough for 2 adults and simple baggage; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: Spacious enough and comes with a nice Bathtub and shower; TOILETRIES: Good quality cosmetics||FACILITIES: No gym on site. But there is a sweet swimming pool in the middle of all the greenery!||SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to LISA who was managing the property for accommodating all our special requests, and LEONARDO who ensured we had a great time at the fabulous Jungle Bar||HOW WIRED YOU WILL BE: Free Medium-speed Wi-Fi that works well all over the property. No Television in the room, pure...