Sol Plaza Hotel — Hotel in Puno

Worst Hotel ever. Breakfast was cold, even the eggs and pancakes. The bread was looking weird. We asked if they could fill up the pancakes, because we still had 30 minutes time to eat. They said it’s finished and we were still hungry, so we had to go to a bakery, which had 100 times better food than the hotel. The bathroom door wasn’t opening itself, one time my Mother was in it and she couldn’t open it. ||||We needed to call the reception 2 times if they could open it. When you want to charge your phone, you can get an electric shock, our heating system cable burned because the electric system here is absolut worse . When you are trying to put a cable in a charging socket, it will fall out. The lights weren’t working in the bathroom. I wouldn’t go...

Do not trust this hotel. They claimed my card was invalid (it wasn't) and after I tried 4 different cards through booking.com they offered zero flexibility or understanding whatsoever. They said they thought it was a problem with booking.com, yet when I spoke to booking.com they had no record of any communication from the hotel. I asked to make the prepayment via phone instead and they never answered. They replied via WhatsApp but never on the phone when I tried to call them multiple times. I asked to give me 1 extra hour to get to the hotel and pay in person, and they said no and simply cancelled my...

We loved our stay at the Sol Plaza Hotel! An excellent location just metres from the main square and Lima Street, with clean, comfortable rooms, a wonderful breakfast and helpful staff. Most importantly… we had left something valuable in the room upon departure, and before we’d even noticed it missing, we received a message from hotel staff saying they’d found something that belonged to us. They went above and beyond to take this item to the bus station to have it securely sent to us in Cusco right away. We much appreciated the kindness, honesty and professionalism. Thank...