Clark Imperial Hotel — Hotel in Angeles

Our recent stay was our 4th one at this establishment. Suffice it to say that we were indeed disappointed on this visit, whereas our previous stays were overall good. Our biggest complaint is the level of competence of the staff. On other occasions we had been quite pleased with the friendliness and promptness of the reception reps and room service. This time we encountered some issues that were unacceptable. It is common at this hotel for the rooms not to be made up unless the guest specifically requests it. This means that drinking water can get depleted. On one morning I called the front desk to request water. They said they would tell the housekeeping staff to bring some to our room. 10 minutes later none had arrived so I called again. They said to wait. After 10 minutes more I called again. Same reply. Finally after waiting for 30 minutes I personally went to the lobby and spoke to the clerks. They said that they were still waiting for housekeeping to deliver the water. I let them know that they should have seen to it that the request was handled in a timely manner, even if it meant getting the water and bringing it to the room themselves. When we went down to breakfast another day we were handed menus. After reviewing the choices we asked for one, only to be told that they didn't have that item. We then requested another choice and amazingly were told they didn't have that either! Come'on people, it's breakfast, which by the way, is only served from 7:00am. The following day we were going out early and went to the hotel restaurant to ask for a cup of coffee. Many excuses later (coffee not made, resto not yet open, etc) we were told they would bring coffee to our room, for 60 pesos each cup. We said ok and asked for extra sugar and cream. We waited and finally the coffee arrived... cold, in paper cups!, with 3 sugar packets, and a tiny shot of milk. I asked the server for more sugar and some creamer. 10 minutes later she brought sugar, and creamer in a bowl. I ladled out a few scoops but of course it wouldn't melt in the cold coffee. She turned to leave and as she left the room she bumped the desk and powdered creamer spilled all over the floor and into my suitcase. She blurted out an exclamation but didn't miss a beat, just kept going, straight out the door. I ended up cleaning the mess up myself. A few other points to bear in mind; the one sole elevator is very slow, the restrooms are tiny and there is only a shower a sink and a toilet, no where to place toiletries around the sink. I used to like this small hotel, but probably won't...

It is a good hotel located one road behind perimeter street.||||Pros||1) Walking distance to mini market, jipney station, wet market and food stalls.||2) The entertainment centre is within walking distance.||3) The front desk personnel are very friendly and helpful.||4) Rooms are clean. The room comes with complimentary water, kettle and simple bathroom utilities.||5) Breakfast is simple.||||Cons||1) The aircon was noisy. However, the housekeeping team quickly changed my room without much fuss.||2) Not many varieties for breakfast. It takes a while to be served (as they cook it fresh||3) The details of visiting guests were not recorded. Perhaps it would be good for the reception to take the details and call the room once the guests leave.||4) The hotel is located on one road behind perimeter street. Felt a bit uncomfortable when walking back late at night to the hotel.||5) Not much TV programme screened||||Overall, good hotel. Will stay...

All rooms are smoking rooms. Hence when you first walk in your room you get overcome by the stench. Non smokers of course. Public areas ban on Smoking is in place. Television is restricted to about 6 or 7 chanels. Asian oriented. Lack of Information of Tourist areas. Only reading documents are The Bible and a Restsurant Menu. IMPORTANT.. Could not find inside the Room any FIRE EVACUATION DIRECTIONS. 😨😨😨😨😨 Non non slip matting on slippery tiles in the bathroom needed for not so nimble Guests. All Staff were young and enthusiastic. Placed an order for lunch, Vegetarian meal but got a seafood version of same 😲😲😲. Quickly replaced when staff were informed of mix up. Asked for a white coffee with lunch. Short time later advised they only have black coffee. But can serve fresh milk. (Inexperience me thinks). Generally a quiet,ok experience. Some training and adherence to World Wide Safety practices is a must...