Suites by Eco Hotels — Hotel in El Nido

Stayed with my girlfriend for 4 days and in general this could have been a great place...let's start with the positives: Great location with lots of options for tour bookings, dining and right on the beach Staff was generally excellent and very pleasant Rooftop was very nice and relaxing in the evenings Now for the more extensive list (The Cons) The first they put us in (rm 116) was on the side where they are doing construction next door. They should have ASKED us if it was ok before putting us on that side. I did notice a sign on the desk however when we checked in, there was very little noise so it was a bit deceiving. The shower in the first room was clean/nice, but there is a window in there that has glass (that is not frosted or covered). Meaning that the people on the other side which was a storage room could see directly into the bathroom. Talk about invasion of privacy Ordered the chicken for breakfast one morning and 2-3 bites in, my GF realized that the chicken was RAW inside. When I brought it to the attention of the staff, they barely apologized and did not offer to do anything about it. DISGUSTING The 2nd room they put us in, rm 111 was much worse than the first in terms of the shower situation The 2nd room wreaked of mold/mildew from the AC unit. Also the AC unit did not effectively cool the room The 2nd room also had broken outlets There were about 3-4 power outages during our stay which was a big inconvenience especially when both my GF and I work online and need power/internet The blanket smelled strongly of mold. I asked the houskeeping staff and they promptly replaced it Towels were dark/dingy Not worth the money we spent (nearly $100 USD per night). Could have gotten something in South Florida for around the same price but 20x nicer The front desk staff was nice but there was one person that completely ruined our entire day/trip by not using common sense when our tour called to confirm we were staying there. This led to us being late to the tour, me driving my motorbike to the pier by following the tour staff, us waiting for about 20-30 mins for them to "find us another boat" and then us having to wade through 5 and a half foot water with SHARP rocks and DANGEROUS Sea Urchins to a boat where every passenger looked at us with anger/disgust bc they had been "waiting on us for over an hour" even though this was not our fault whatsoever. We got onboard and thought the torture was over until 30 mins later, while we were still sitting there, they told us to get off bc we're not on the right boat! We then had to wade back over the same rocks/urchins and my GF nearly drowned bc the water was up to her ears and we had valuables in our hands above our heads so couldn't even try to swim. It was not only extremely embarrassing having a boat of 20+ making sharp comments to their friends while we could hear them, but it was extremely dangerous! All of this could have been avoided if the girl at the front desk had put some thought into reviewing the names the tour company provided. Literally a 5-6 second review and confirmation could have saved us ALL of the above trouble. We literally came to El Nido for this 1 tour (the highlight of our trip) and it was completely ruined. Can't express just how upsetting this was for us.

Overall this place could have easily earned a 4-4.5 star review but they have some major gaps to fill, especially from a personnel perspective. Will never stay again and honestly, we as well as the other guests we spoke to that complained should also...

Stayed with my girlfriend for 4 days and in general this could have been a great place...let's start with the positives:||||- Great location with lots of options for tour bookings, dining and right on the beach||- Staff was generally excellent and very pleasant||- Rooftop was very nice and relaxing in the evenings||||Now for the more extensive list (The Cons)||- The first they put us in (rm 116) was on the side where they are doing construction next door. They should have ASKED us if it was ok before putting us on that side. I did notice a sign on the desk however when we checked in, there was very little noise so it was a bit deceiving.||- The shower in the first room was clean/nice, but there is a window in there that has glass (that is not frosted or covered). Meaning that the people on the other side which was a storage room could see directly into the bathroom. Talk about invasion of privacy||- Ordered the chicken for breakfast one morning and 2-3 bites in, my GF realized that the chicken was RAW inside. When I brought it to the attention of the staff, they barely apologized and did not offer to do anything about it. DISGUSTING||- The 2nd room they put us in, rm 111 was much worse than the first in terms of the shower situation||- The 2nd room wreaked of mold/mildew from the AC unit. Also the AC unit did not effectively cool the room||- The 2nd room also had broken outlets||- There were about 3-4 power outages during our stay which was a big inconvenience especially when both my GF and I work online and need power/internet||- The blanket smelled strongly of mold. I asked the houskeeping staff and they promptly replaced it||- Towels were dark/dingy||- Not worth the money we spent (nearly $100 USD per night). Could have gotten something in South Florida for around the same price but 20x nicer||- The front desk staff was nice but there was one person that completely ruined our entire day by not using common sense when our tour called to confirm we were staying there. This led to us being late to the tour, me driving my motorbike to the peer by following the tour staff, us waiting for about 30 mins for them to "find us another boat" and then us having to wade through 5 and a half foot water with Sharp rocks and Dangerous Sea Urchins to a boat where every passenger looked at us with anger/disgust bc they had been "waiting on us for over an hour" eventhough this was not our fault whatsoever. We got onboard and thought the torture was over until 45 mins later, they told us to get off bc we're not on the right boat! We then had to wade back over the same rocks/urchins and my GF nearly drowned bc the water was up to her ears and we had valuables in our hands above our heads so couldn't even try to swim. It was not only extremely embarrassing having a boat of 20+ making sharp comments to their friends while we could hear them, but it was extremely dangerous! All of this could have been avoided if the girl at the front desk had put some thought into reviewing the names the tour company provided. Literally a 10 seconds review and confirmation could have saved us ALL of the above trouble. We literally came to El Nido for this 1 tour (the highlight of our trip) and it was completely ruined. Can't express just how upsetting...

There is a simple way to read Tripadvisor reviews... The ratings and the number of ratings... Actually this place has 79 ratings and a global note of 3 ! That's a warning ! It means a lot of people are complaining. And the management always finds excuses ! When a shower is cold, when you find rust In the bathroom, when the towels smell, it's a fact ! There is no excuses ! Well, I didn't stray in this hotel but as I was staying nearby in a cheapest and very nice resort, I passed by this place one day and I decided to have dinner there for Valentine's Day. They had a special Menu for that special occasion. 1200 peas per person, which is quite expensive for here ! So, we arrived there at 8 pm. My sister had booked a table for 4. She went there two times to confirm that we will have a table for 4. When we arrived, the restaurant was dressed up with tables for 2 ! We asked the staff to join two tables. They joined the tables but the cutlery was not in the same way. They started to move everything on the table... So, a bit annoyed, we took the table and turned it to align with the other one ! I never saw that level of stupidity ! We first wanted to order drinks... They told us they only have red and white wine. Really, nothing else ? Finally, they brought us a menu with the drinks. One of us wanted a beer but it was not on the menu. Then another of us asked if he can have a glass of white wine. They came back telling us that only red wine was served by glass. Ok, lets take a bottle of white wine. The bottle was hot ! Only the red wine was chilled... Usually, it's the contrary, if you know your job !!! The food was average, with an effort on presentation. Shrimp cocktail with a sauce beside that we have been warned of : it was pure chili concentrate ! Then, Grilled vegetables salad, awfully salty, we couldn't finish ! With a delicate taste of charcoal. We couldn't miss the way they cook it in the flame of the barbecue not far from the table, watered by so much oil that the smoke was everywhere. The Cordon Bleu was ok, but cold... And finally, the "Strawberry" Cheese cake was more on Blueberries, lol... And it was still frozen and certainly not a real cheesecake. The chocolate Mousse was... liquid ! We were two couples. We asked for the bill. That brought us separate bills... Can you imagine, inviting your wife for a valentine's dinner and sharing the bill ? We laughed a lot for so much stupidity and lack of professionalism. But this is not that funny. And finally : there was a cat in the restaurant, very cute, begging for food... The staff didn't do anything about that. But when when a big rat passed under our table, this adorable cat was not there to hunt ! So, I don't need your everlasting "Sorry, sir". I don't want your apologies. Your place was empty, you only trapped us. I just want the people to read this, and I want you to "think", if...