OYO 622 Butterfly Totem Guesthouse — Hotel in Puerto Princesa

The experience with butterfly totem was not that good. The owner made us feel like she was doing us a favor for staying there. This is the first time that i experienced this. That i am at a hotel but we felt like every steps that we made were being monitored. We were micromanaged. The owner seemed like approachable and kind at first. But then the days gone by, we always see her peeping out of our window. Another thing is, i chose to pay the accommodation at the property. So when we arrived there, i clicked pay by gcash on the app. She was really mad to the extent that i thought she would hurt me. She was holding a hanger and hit the hanger in front of me. We were really scared. She said that i should have paid directly to her gcash and not to OYO app because OYO takes 1month to credit the payment to their account. Then she threatened us! she said she will not let us leave unless i pay AGAIN directly to her. So she wanted us to pay twice or else we will not leave her guesthouse. To make the situation lighter, we went outside to grasp air and we called OYO customer service. The CS gave us Oyo's property manager and we called her. Thankfully she was able to manage the situation with the owner. The owner was really mean. Never again and will...

Butterfly Totem is a nice, affordable hotel that provided what we needed. They serve Filipino breakfast (can't remember if additional or included) and serve it at the agreed-upon time. We also arranged our Sabang/Underground River Tour with them. Unfortunately, this was cancelled due to weather so they were also very helpful advising us on what we can do (which ended up being the Puerto Princesa city tour). After returning from Sabang, they graciously allowed us to use the room even past our check-out time in order to prepare for our flight. Other reviews mention the friendly owner but unfortunately we didn't meet her. Her staff represented her very well though.||||The hotel itself is nicely decorated with a lot of plants and a couple of very talkative and amusing birds. We stayed in the family room and it was quite spacious for what we paid.||||The hotel can be a little hard to find when dark and without GPS. It's located on this small unpaved road off of the main road (Manalo). You would need to walk on this road to Manalo in order to catch a tricycle. It's not that bad though, you'd just need to do some maneuvering around some puddles if it was raining. It is also very close to...

Butterfly Totem is a nice, affordable hotel that provided what we needed. They serve Filipino breakfast (can't remember if additional or included) and serve it at the agreed-upon time. We also arranged our Sabang/Underground River Tour with them. Unfortunately, this was cancelled due to weather so they were also very helpful advising us on what we can do (which ended up being the Puerto Princesa city tour). After returning from Sabang, they graciously allowed us to use the room even past our check-out time in order to prepare for our flight. Other reviews mention the friendly owner but unfortunately we didn't meet her. Her staff represented her very well though.

The hotel itself is nicely decorated with a lot of plants and a couple of very talkative and amusing birds. We stayed in the family room and it was quite spacious for what we paid.

The hotel can be a little hard to find when dark and without GPS. It's located on this small unpaved road off of the main road (Manalo). You would need to walk on this road to Manalo in order to catch a tricycle. It's not that bad though, you'd just need to do some maneuvering around some puddles if it was raining. It is also very close to...