Privilege Suites — Hotel in Krakow

This hotel was amazing. Huge wow factor for inexpensive cost. If you're debating which hotel to choose, stop. Just book this one already. ||||We were greeted very pleasantly with a quick and easy check-in, then escorted to our room to show us its features. In our huge and beautifully decorated room, was a bottle of chilled wine, two glass bottles of water, and a Krakow magnet to enjoy - complimentary. ||||In the kitchen were: Nescafe coffee maker, electric kettle, two burners, small oven, dishwasher, large sink with liquid hand soap dispenser, small fridge, pots and pans, glasses, plates, bowls, silverware, corkscrew, glassware (including wine and shot glasses), dishwasher soap, and two large trash cans.||||There was a table for four under a really neat chandelier (the lighting throughout the whole apartment was really neat and bright). ||||In the living room was a soft and comfortable l-shaped couch with lots of colorful pillows and soft blanket. Bright windows that can easily be covered and closed lined the wall. There was a coffee table (topped with local books and sweet local milk candy) and a nice sized TV with free English Netflix. In the corner was a vibrant plant, local books, and local magazines. And most importantly, great air conditioning!||||The bedroom had lots of in-wall closet space, different lamps with different brightness levels, one night stand, a full size bed with two individual comforters (no flat sheet), four pillows, and a soft blanket. Additional bedding was in the cupboards.||||The bathroom was nice with the HUGE glass shower (you could fit five people in it!) was bright and modern. Toiletries included bar soap, lotion, shampoo, and body wash (no conditioner). There was a hair dryer, hand sanitizer, one extra roll of toilet paper, and a first aid kit. One sink with storage drawers, a towel warmer, and two towels per person. The shower had amazing water pressure with a rain shower head and wand. There were two large storage shelves inside the shower to store your toiletries. ||||This hotel is in a great location. Walking distance within tons of restaurants and little stores. There was a 24-hour Carrefour Express (small grocery store) where we stalked up on snacks, water, and breakfast foods since our tours started before breakfast cafes opened. ||||Great communication from the staff. Would highly recommend. ||||Note: Parking is not included. There was a 24-hour guarded parking lot down the street that cost about 30 bucks...

I rarely complain about hotels – but this was by far the worst experience I’ve had, and people need to be warned.||Yes, the apartment was clean and in a lively location near Plac Nowy, but the problems were serious and unacceptable:| • False advertising: The listing promised air conditioning. It didn’t work. The apartment was stifling, and opening the windows just brought in constant noise from the bar across the street.| • Dishonesty: The safe was broken. When I raised it, the host flatly denied it was even advertised – but it was, right there in the listing.| • Dangerous and negligent: The glass shower door literally exploded while my wife tried to open it. She was cut on her arm, chest, and foot, and it was touch and go whether hospital treatment was needed. Instead of concern, the host blamed us and demanded 1,000 PLN for repairs. Only after I sent photographic proof of the failed hinge did they back down, finally admit fault, and apologise. Even then, they offered no compensation – just threats to escalate the issue with Booking.com if we didn’t pay.||This wasn’t just an inconvenience. It was dangerous, dishonest, and deeply unprofessional. A host who treats injured guests like this should not be trusted.||The first one-star review I’ve ever written – and fully...

This was our second stay at Privilege Suites. On our first visit, we were impressed, our second visit surpassed the first. As a party of three couples, we chose the penthouse apartment, all three bedrooms. The facilities and decor shown in the publicity are better in reality. Privilege Suites are perfectly located for the cafes, bars and restaurants of the Kazmiercz (Old Jewish Quarter) district, and are within easy walking distance of the Market Square and Wawel Castle,as well as the shopping mall alongside the Glowny railway station. Our visit coincided with the Polish government 'lockdown' during the Covid-19 outbreak. The 'lockdown' was brought to our attention by owner Gregory who phoned whilst we were out and about in Krakow. Gregory offered any assistance we may need in those unprecedented times, including allowing us to extend our stay at Privilege Suites for as long as necessary. Luckily, we able to return to the UK on our booked flight, two days into the 'lockdown'. Having arrived home in the UK, Gregory again made contact to enquire as to our safe arrival. I and our party, would like to express our thanks here to Gregory and his staff, and thoroughly recommend Privilege Suites. We will definitely return, once...