Room: spacious, clean with small balcony, nice view of the mountain from the bedroom window, quiet|Breakfast: nice breakfast room, helpful and fast staff, the selection is large but, in my opinion, maybe too large. I would have focused on a smaller selection but slightly better quality of products. It's not bad but could be better.|Location: close everywhere, Krupowki street, Wielka Krokwia, Gubalowka, restaurants and shops but at the same time it is quiet and calm. Perfect|Personnel: wonderful people, big thanks to Roma at the reception, a great girl just like ladies at breakfast and “kierownik” who made the new roof. Real family feeling, couldn't be better|Overall experience: Very unique and well-maintained building that stands out from the crowd, plus for parking, good rooms, possibility of sauna, fantastic staff and very good location. Breakfast is good but could be a bit better.|I will definitely come back if I get the chance.|The manager should also check your visibility on the internet as it is not so easy to find you.|Price/what...
Read moreWe booked through Booking.com and were contacted by the hotel who urged us to cancel and rebook direct with them to save them paying the booking.com commission. ||||We could not travel on the booked dates due to coronavirus and after some haggling the hotel eventually agreed to extend by a year. It is still against the law for us to travel now so the hotel has kept our deposit of over 1000 euros and cancelled our booking. After much wrangling and many emails they offered to reopen the booking if we paid another £1000 and gave them exact dates of travel which we are unable to do due to the ongoing pandemic and Poland being on the UK red list.||||Dealings with the hotel have been repeatedly unpleasant and unproductive. They are £1000 to the good and our booking has been erased, so a win for them and no family...
Read moreWe took our 10 year old granddaughter for a winter holiday. This hotel exceeded our expectations. The rooms were very clean and large with nice good quality wood furniture. The staff were friendly and very helpful.We booked an extra night at the start of the week but could not get in our booked room until the next day. The staff made the move easy and they also bookedvtrips and taxis. The dining room was lovely as was the breakfast. The location was good for us. Just a 10 minute walk to the centre so was quiet at night.. a totally unique hotel to look at which was great as it snowed all week, so it looked like the photos. Altogether a highly recommended ...
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