Hotel Afonso V & SPA — Hotel in Aveiro

It is a really nice choice, rooms are great and the hotel structure is well equipped with spa and various spaces (appreciated also the presence of piano in the hall). As I am a passionate traveller i just would like to give some tips to bring your hotel to the next level:

We clients generally prefer packages/promotions at one single payment option: it sounds much better if it is all included in the room price and not separated.

It is also suggested to make it clear on website what it is required to access the Spa and related extra costs; I visited several hotels with this kind of service and never paid for flippers, because they are obviously offered as well as the towels. Then, the 1 hour time limit I think would better work for external people, but for a client from the hotel, the sense of freedom and the relax experience of counts much more. I would suggest to set 60 minutes for externals and free time for actual clients (it is about marketing psychology, because of course we don’t spend hours in Spa, but clients don’t like the sense of rushing or limit). And last thing, about the services I found only two people at the hotel staff out of 6 really brilliant and well prepared in terms of customer relationship and attitude at problem solving. I would suggest to work more on communication and improve the staff at the reception.

If I take this time to write down my thoughts it is for giving you small changes than can make...

Arrived at noon on January 29 and couldn’t check in until 3, despite all signs pointing to the hotel being empty.

The front desk treated us like we were an inconvenience when we checked in. Not a single smile from the man or woman at the front desk. Absolutely brutal.

The internet was unsecured—no password required.

The two young guys who started at the front desk at 4, along with the young lady working with them, were awesome. Super friendly and made all the difference.

Room was clean and basic. No fridge or kettle.

When we left the next morning at 6:30 am, we got temporarily locked in the basement.

You have to press a door bell button to get from the garage back into the hotel. I assume the night clerk was not at the desk.

There's a button to push to get out of the garage, but it wasn't clearly marked. The button is on the right side of the car, so you have to get out of your car to push it. When I explained this to the front desk, the man looked at me with clear frustration, as if it should have been obvious.

Would not return because of the way we were treated at check in...

I stay at the Hotel for two nights in March, I have some issue with my check in and request to talk to the manager Mr. Filipe, and he refused to talk to me, this is the first time that I request to talk to a hotel manager and he refused to listen to my issue, and at the end I found out that he is the Owner of the hotel, I don't really think this young owner is ready for the international travelers, his attitude is very rude and unfriendly.|My 2 stars are giving to the front desk staff Ms Lilia, I name her Miss Yes, whatever I ask her, she always have a friendly smile, and say yes, yes, very welcoming, and also the breakfast staffs, they are very efficient ,friendly and helpful.|Unfortunately the owner is so rude, so I won't go back again even I visit Aveiro .||By the way, the communication is terrible too, I message them more than 5 times before I go, but they never reply. That's why my check in have some confusion occur.|Unfortunately the owner is so rude, so I won't go back again even I...