Hello Lisbon Santos Apartments — Hotel in Lisbon

o This property doesn’t have luggage lockers. We went to the Cais do Sodre location to leave our bags, but the big lockers were all full. So we carted our bags to Cascais to the beach and spent the day there, with our bags, waiting to check-in. o The front door code worked this time, unlike at their Bairro Alto property. o At their new check-in video kiosk, payment worked easier than Bairro Alto as it didn’t ask me for a PIN. Scanning your passport was as difficult as Bairro Alto. o The code given to me by the machine for the apartment didn’t work, however. I had to call them on the phone in the hallway, sweating to death because there is no air-conditioning in the stairwell (“lobby”). o There was no soap, shampoo, conditioner or bodywash provided. Like Bairro Alto, there were leftover strips in the shower of what used to hold the dispenser for those items. o There were no instructions for how to use the combination washer/dryer. For Europeans, this might seem self-explanatory, as this is a common appliance for them. For Americans, it is not. I had to take a photo of the dials and post it on Facebook for my European friends to tell me how to wash AND dry all in one go. o The room, on street level, was gorgeous – split level. But the frustrations of their new check-in process and lack of luggage storage at this property will not make me want to...

Mattress is terrible, you can't sleep. Its like a trampoline The build (stairs and rooms) are made of floorboards so forget of sleeping. People are going up and down the stairs or banging the main door overnight so you will not be able to sleep. I woke up 3-4 times every night very upset . We were not able to sleep at all. The flash in the toilet was not working properly The sink was almost blocked.

Yes the department was very clean and nice and the service is good but there is no way you can relax or sleep as you can hear everything is happening in that building. So if you don't care about sleeping then yes is defo recommended but if you want to rest and sleep when you go back in the the apartment then...

How can you charge for an apartment when you know about there is construction work starting every day at 8am??!! When I go on holiday I don't expect hammer drills and banging to wake me up every morning of my holiday and continue until lunchtime!! No respect for their customers. No information in the room if anything goes wrong. The satellite TV didn't work and it doesn't help when they send staff who don't speak English. This studio apartment has an awkward layout with poor light. Wanted to relax and instead it increased my stress levels. There is no excuse for construction work during holiday season and if there is, you have a right to be told about it. Dishonest and greedy. ...