O Elétrico Guesthouse — Hotel in Lisbon

My worst experience in any hostel ever (have been travelling all across Europe) I have recently stayed in this hostel. The location is medium dangerous, the building itself is stinky, it is challenging to identify which apartment is the guesthouse (not just for me there were two other couples waiting at the entrance). The street is VERY noisy, and windows do not protect you from that, not even the window blind properly from the sun. The apartment was spotless clean and the beds were comfy that is the only positive thing I can say. There was only one bathroom with toilet for I don't know how many rooms as I have not checked the whole building, but I would say at least 5 rooms, so 10 people at least. The guy at the reception was incompetent, the management lady very angry and started to shout to me in Portuguese when I flagged an issue that a hand sanitizer was malfunctioning and as a result the product ended up in my face and damaged my brand new coat. The owner who I spoke over the phone neglected his responsibility did not even apologized for the inconvenience or thanked me for protecting other guests from the same issue reoccurring, instead he told me over the phone it was my fault as I pushed the thing too hard without even checking the condition of the facility within his own hostel... This level of customer service is even below zero really. So the whole stuff is extremely rude I would recommend anyone to stay away from this place. Not to mention that there was an air conditioning in the room but if you are unfamiliar with certain set-ups like energy saver mode and night mode you could not get your room heated and it was used as a...

My worst experience in any hostel ever (have been travelling all across Europe)|I have recently stayed in this hostel.|The location is medium dangerous, the building itself is stinky, it is challenging to identify which apartment is the guesthouse (not just for me there were two other couples waiting at the entrance). The street is VERY noisy, and windows do not protect you from that, not even the window blind properly from the sun.|The apartment was spotless clean and the beds were comfy that is the only positive thing I can say. There was only one bathroom with toilet for I don't know how many rooms as I have not checked the whole building, but I would say at least 5 rooms, so 10 people at least.|The guy at the reception was incompetent, the management lady very angry and started to shout to me in Portuguese when I flagged an issue that a hand sanitizer was malfunctioning and as a result the product ended up in my face and damaged my brand new coat. The owner who I spoke over the phone neglected his responsibility did not even apologized for the inconvenience or thanked me for protecting other guests from the same issue reoccurring, instead he told me over the phone it was my fault as I pushed the thing too hard without even checking the condition of the facility within his own hostel... This level of customer service is even below zero really. So the whole stuff is extremely rude I would recommend anyone to stay away from this place.|Not to mention that there was an air conditioning in the room but if you are unfamiliar with certain set-ups like energy saver mode and night mode you could not get your room heated and it was used as a...

Okay I’m sorry but I don’t understand how this “hotel” has such good reviews. I never even write reviews, but I was so shocked when we walked into this hotel that I am literally writing the review as we’re staying here. There is no elevator so you have to lug your bags up the stairs. The AC was not turned on when we got in the room however it does cool down somewhat quickly. It is a shared bathroom, so it has more of a hostel feel than a “3 star hotel” (not sure how it possibly qualifies as a 3 star hotel). Our sheets were dirty, but we are so exhausted that we’re not even changing rooms at this point. The shower continued to switch between being scalding and being cold, my husband said the other shower-head wouldn’t stay up and ended up spraying water all over the floor. We arrived at night to stay here as just a layover hotel but the area that we’re in seems a little sketch and has Graffiti on the buildings all around. The man at reception seems friendly and nice, but I just am so shocked that this is a listed as a 3 star hotel. I...