Palacete Chafariz d'El Rei — Hotel in Lisbon

My wife and I stayed at the Palacete for 3 nights in late September 2018. On our last night, the ceiling in our room collapsed on us in the dead of night, causing serious injury to my wife. I narrowly escaped serious injury, perhaps death when a large piece of the plaster missed my head by mere centimeters. The collapse was followed by paramedics taking us to the hospital where we spent the evening in emergency. We were able to recover enough to make the flight home the next day. In the ensuing confusion and the mess in our suite, some personal articles of value were lost in the rubble as we were forced to leave quickly in case of further ceiling collapse. Since that time, the hotel has admitted to full responsibility for the event. The hotel contacted their insurance company who advised they would fully investigate our personal property losses, medical costs and non property claim. To this date, 5 months have passed and no progress has been made other than 'we continue to investigate'. Neither the hotel or the insurance company have reimbursed us for any of the above claim. We are extremely disappointed in both the hotel and the insurance company as we continue to wait and experience delay after delay in resolving this. We are also disappointed that our memories of a vacation in beautiful Portugal are marred by the ceiling collapse in the Sophia Room. At the time of the incident, we had advised the Palacete that we would not post on any social media as we viewed this as an unfortunate accident and they thanked us and advised us that this would be handled quickly and a top priority for the hotel and their goodwill. With no resolution in sight, we are reluctantly posting this negative review of the Palacete...

We could have been killed! In the middle of the night, while we were asleep, the ceiling above our bed collapsed over top of us! If my Husband had not moved over to the left, he would have been maimed or killed. I was struck with blunt force on my head and shin while I was asleep. In shock I sprang out of the bed in the pitch black and heard my husband ask me if I was ok. My forehead had a goose egg, my right eye was bleeding down the side of my face and my shin was swollen. This happen Sept. 29, 2018. The hotel has taken full responsibility, yet we have spent over $1,000 in prescriptions, medical forms and information they have requested. We also, due to the fear of the ceiling erupting further, had to dash out of the room. I waited downstairs for the ambulance. My husband gathered all our belongings together as quickly as possible. In the frantic pace, he may have missed one of my diamond earrings and his glasses (probably covered with plaster) or got lost in the clean up and not reported. I have experienced vertigo, nightmares, stress rashes due to this incident. 5 months later and their insurance company has not even reimbursed us for the items we lost and the fees we incurred due to their requests. As if they were the ones, that were almost killed! This is not a cheap hotel and I am almost certain any other high end hotel, the owner would have reached out and done what ever he needed to, to make sure we were looked after. It's been a nightmare! I have nightmares of ceilings collapsing over top me and it is no...

We spent 3 wonderful nights at the Palacete Chafariz D'ei Rei which is located in the Alfama neighborhood of Lisbon. We chose this hotel for many reasons including its historical significance and its location. |We stayed in the 3 story Luxury Suite that included spectacular views from its balconies. On the first floor is a spacious bedroom and bathroom (with the largest shower we have ever seen) and a living room (that included a refrigerator with complimentary drinks). The second floor has a sitting area that includes a telescope and a wraparound balcony that includes a patio table and chairs. From the second-floor balcony you can take a flight of outside stairs that gives you access to the top floor which is an open-air viewing platform with lounge chairs and an unbelievable view of Alfama and the river. |With all the above said, what sets this hotel apart is its amazing staff and the service they provide which includes a delicious breakfast each morning. From the moment we arrived until we departed, Xavier and his staff provided us with exceptional service. |If you want to stay in a fabulous place in a fabulous city, we highly recommend Palacete Chafariz D'ei Rel in Lisbon. |P.S. Many of the historical tours make a stop outside of...