Fishtail Seahouse — Hotel in Matosinhos

I was a little bit nervous about this place because I heard there was an issue with bedbugs. I was assigned to the green room and I was determined to analyze the sheets and the mattress and the pillows. But I saw nothing that concerned me. I was walking from Porto and because I left late, it was 6:45 PM and I received a phone call from the property manager. She wanted to know if I intended to be there by 7 PM when they closed the reception. I admitted that I was at least half an hour away, so she proceeded to give me the instructions for after reception hours entry. Everything worked very well, and I found my bed in good order. What I really liked was that there was a curtain across every bed, and a little shelf and a light within the bed area. There was one lounge area with the TV, and another lounge area on the main floor near the entry that seemed nice too. There was a kitchen and dining room. I never used either but they looked like they were clean. There was an entry to outdoor patio area off the kitchen, but it was raining that night so I didn’t experience it. One thing to note is that there is a bathroom on the upper floor that is for men and women both, including the shower area. Not knowing that there was a private shower area on the 2nd floor that I could’ve used, I just went ahead and had my shower, hoping that I would have enough privacy during my shower time. All in all, I believe I would recommend this place. And if you’re a Pilgrim,...

The rooms are really nice, bathroom is clean and the location is great. But the customer service is really bad. They almost make you feel like you're uninvited guest, what is quite funny because they are a hostel! 😂

Anyways, I booked a surfing camp and had a lesson at 10am, so I needed to drop my luggage beforehand in the hostel. I asked a day before if there's a possibility of doing that, and the guy with whom I booked surfing said of course and no problem. Fast forward one day, I arrived at 9am to the door of the hostel, and nobody answers the doorbell. Nobody answers the phone. So we waited, and some tourists got out, so we entered. All staff was there, they just didn't want to open the door. They were almost surprised that we are there and we want to drop the bags. The interaction was quite impolite. We stayed one night, and the next day we checked out, but my friend left a personal item at the hostel. But in the room they had like a lost&found box, so the next day she called them several times. They were cutting the connection, and after several tries they just turned off their phone. So after this situation, she gave them a bad review here on Google that says that they don't pick up the phone. As you can see, they answered the review calling her "uneducated"? I'm not sure based on what, but I'm pretty sure that insulting people in the comments speaks more of the person who is insulting, rather than the one who's being...

This place was fantastic. I did however put down my time of arrival and there was no reception on when I arrived at 9,so I could drop my bags in. I got lucky and a guest opened up and let me in, but had to hang about till 11.30, till someone arrived, I didn't mind as I was tired and in no rush. She then allowed me put my belongings in my locker whiles the room was being made up. The shared room are fab you have a light, a shelf and full curtains around for privacy and its clean an cosy 10/10 for bed. Very comfortable, the bag lockers fits everything. Even your suitcase. There is terrace, a reading room, a TV room, a big kitchen, shower rooms. Honestly couldn't fault this place at €20 a night. It is a 5 min walk to the town with lidl, McDonald's, tabbaco shops etc. 5 min walk to the beach. The beach however was the windiest beach I've even been in Europe. But for surfing it looks amazing. Highly recommend this area for a few days. It was only €9 for an Uber to Porto city when we moved to a hotel there for few nights. My friend got a private room in hostel, think it was 50 or 60 a night, but the room wax beautiful with a big shower and big double bed, looked a boutique hotel room,...