Hotel Premium Porto Downtown — Hotel in Porto

Funny, on my way to the hotel, I passed a Catalonia Hotel whochbwas down the block. I almost had 2nd thoughts of staying at Premium not knowing what to expect. Although I only stayed for 1 night, it was a super stay. My friend and I arrived early and had the warmest greeting from the front desk. Cleiton R and Carolina B. They had such great smiles we instantly felt at home. Although the room was not ready since it was only 11am, we asked to store our luggage and they did without hesitation. Cleiton, since he knew it was our 1st time in Porto, took out a map and circled many places for us possibly to visit. We actually went to many of the places he had circled. We came back after 2pm because we purchased a few items and since we had a tour beginning at 3pm. When we came back Carolina informed us our room was ready. The room was decently spacious and modern. The bathroom was really nice. We freshened up quickly and both Cleiton and Carolina were there and let us know of the happy hour the hotel has between 4 and 6pm. Unfortunately we were not going to be back in tume, but they also let us know about the rooftop.|We came back from our Port Wine excursion and we stopped at the rooftop. It was empty at the tune but met a young Argentinian man who he and I clicked right away. Ended up speaking to him for quite a few mins. He gave us restaurant suggestions in the area and we went to one of them and it went perfectly. The next day, as we checked out, we saw Cleiton and Carolina again and they expedited our check out flawlessly. I do have to mention the 2 people on the bight shift were also very nice!! We also got a bar of chocolate as a goodbye present. I rarely give out 5 stars, but everything worked out so well, I had to give one to Premium. I would happily stay at a Premium...

I liked the location of the hotel, a 10-15 minute walk to most the major attractions of Porto!||The staff were friendly.||We had a premium double room and the bed was comfortable. We were facing the busier street but when the windows were shut you cannot hear the outside. We stayed in this hotel for 5 nights on a bed basis so cannot comment on the breakfast.||They provide shower gel, 1 shower cap, 1 mini body lotion and 2 mini soaps for the stay. Tea and coffee is also provided in the room but no milk. However, there is a fridge in the room and a supermarket a couple minutes away to buy your own.||We used the rooftop bar once which was nice, very quiet and had a complimentary pastel de nata.||The hotel was clean with fresh towels and bed making on request.||I will include some things that may be considered a con: average bedroom size room not too small but not big either. The bathroom is shower only and not a bath (didn’t matter to us but if you prefer a bath maybe see if they have a room with one) The room was a bit outdated and can maybe use a fresh lick of paint etc if that’s something you care about. The house keeping did forget to replace the toilet paper and non decaf coffee on the last day which wasn't ideal for the last night or the early morning before heading to the airport, but luckily I keep pocket tissues in my bag and suitcase. ||Overall, this is a good hotel and for the price we paid we are happy. I think this is reasonable considering...

DISASTER!!! PLEASE THINK CAREFULLY IF YOU WANNA BOOK IT. The shower has mold and very dirty (check the picture). I saw ants in the bathroom as well. I asked them to give me another room. They moved me to another room which has very old shower and has a Strong smell of bleach in the room, I asked them to change to another room and they said all rooms are same. I asked to talk to the manager and asked for the refund since this 4 star hotel is not like a 4 star hotel, it's very low standard and totally wrong. But the manager said "no no no refund" and not even say Sorry, he even tried to fight back to me and talked loudly to their customer, he called their customers are liars. This is absolutely a NO, not a good behavior as well as not a well manner of a manager who talks to their customer like that way. The orange juice at the breakfast is old, it tastes like fermentation because it's old. I'm very disappointed and never come back to this hotel again. BEFORE YOU WANNA BOOK THIS HOTEL, PLEASE THINK CAREFULLY, YOU WILL END UP BE...