Hotel Michael's Palace — Hotel in Košice

The hotel and, above all, its services clearly do not correspond to the ratings, especially not to the standard of a 4-star hotel. The hotel operates on a self-check-in basis, which is fine in itself, but the entire check-in and room entry process is unclear and annoying throughout the stay. Rooms are accessed using an app that needs to be installed, and then the room is opened by connecting the phone via Bluetooth. You won’t receive a card that could easily open the room, so if you’re on a day trip or out in the city in the evening, you’ll suffer if your phone runs out of battery, as you won’t be able to access your room. The paradox is that the hotel has a reception, and a receptionist is present (until 21:00), but they didn’t help us with requests such as ordering breakfast and directed us to the app. I don’t understand the purpose of having a reception and hotel staff at all.||||Another peculiarity is that the rooms are not routinely cleaned (despite the hotel claiming to be 4-star). They justify this by stating “minimizing contact of maids with guests’ personal belongings,” and the bed linen is changed only after 3 nights, which seems truly absurd to me, and I have never encountered anything like this before. I consider regular room cleaning to be an absolute standard even in lower-category hotels. While the hotel allows requesting room cleaning by hanging a tag on the outside of the door (only until 13:00 on the given day) - we did that, but upon return, the room had not been cleaned.||||Based on these experiences, I recommend choosing alternative accommodation because the ratio of accommodation quality and services to the price the hotel charges does...

A very pleasing stay.|Our std room was as advertised and was clean, large, modern and comfortable. A great bathroom setup too. Some of the nicest towels of our 8 weeks thus far travelling around Europe.|No in room safe and the eutectic room fridge struggled to keep my medicines cool.|Free, nearby, secure car parking was a key criteria in our booking. You need a remote from reception though to then access the fenced, open lot OR management can use their remote from the hotel's dining room window. Best therefore to try to park briefly in the side street just to the south while you collect the gate remote.|Breakfast at E8 pp extra was OK.|The hotel is 5-10 minute, flat walk from the edge of the very interesting, Old Town precinct.|We very much enjoyed a late afternoon walk around that area and then our dinner at the budget Viet Pho Restaurant there; which was...

The experience at Hotel Michael's Palace in Košice was outstanding. The location is ideal, being close to the city center and major attractions. The hotel was impeccably clean, with a breakfast that was both plentiful and delicious. Everything felt brand new, and the rooms were spacious and comfortable, exceeding standard expectations. The lighting and design were excellent, and the WiFi was reliable. The beds were cozy, and the bathroom was nothing short of luxurious. The staff were exceptionally kind and welcoming, making our stay even more enjoyable. The self-check-in process was smooth and efficient, and the availability of parking made it convenient for families or travelers with a car. This time, it was a family trip, but I will definitely choose this hotel again for my next business visit to Košice with...