Hotel Lomnica — Hotel in Vysoké Tatry

I really really wanted to love this hotel, was very excited to stay and had high expectations (aligned with the high price bracket).|Unfortunately, this hotel did not deliver and is definitely not worth the money paid.||First, let me set out what is good about it:|1. The breakfast - the choice is excellent, service very good, the chef at the fresh food station is super friendly and the omelettes were fantastic.|2. The location - well based in the centre of town, easy to walk within several shops and restaurant|3. The decor / gallery style - loved the paintings of Slovak artists on all the walls, that was a lovely touch.||Now, the disappointing bits:|1. Room is Ok - nice decor (we had modern room with balcony), the bathroom and products are good quality (White Company) However, I don’t understand how there are no coffee or tea making facilities in a 5* hotel room? Absolutely none. So if you’d like to have a cup of coffee / tea in bed when you wake up, this is not the place.|2. Service - we really expected more on this front. The first night we went to Sissi restaurant for drinks and some snacks / nibbles as we had very late lunch elsewhere. It took an hour (I am|not exaggerating) to get a cheese & meat platter. The restaurant was at 75% capacity and they could not cope. Very slow service, not particularly friendly and really expensive prices. We did not eat at the hotel for the remaining nights after this experience, plenty of better options outside the hotel to be honest.|3. The Wellness - there is nothing better than a lovely pool / sauna after a day of skiing. In terms of set up, it is good - nice (smallish) pool and a few types of saunas. The issue is, it’s completely unmonitored (well there are attendants there) - it is a small space and the moment you get one very inconsiderate family, your wellness relaxation is over. There were children screaming the place down, splashing books / people trying to relax and read, we had to ask the attendant several times to please remind people to be considerate - completely understand children want to hang out and play in the pool but it should be managed nicely so others can also relax and enjoy the space. We have been in spa for 4 days in a row and it was an issue every time.|4. The extra 5% charge - I mean, I’d be happy to pay this but the service received really does not warrant it.||As I said before, I really wanted to love this place and have a base to return to as I really like Tatranska Lomnica. Unfortunately, it did not live up to expectations and we won’t...

Fantastic place! Surrounded by beautiful nature, Hotel Lomnica exceeded already high expectations (had a personal reference in advance). You get the sense of very high standards with the first impression, however many details during our stay elevated the level of service provided by the staff to something extra. To mention a few examples that come to mind even a few days after, the great breakfast experience was elevated by Mr. Zdeno who was preparing not only great omelets, but also fantastic, slow cooked traditional cream of wheat, something that is not often on the menu. Or the fact that when my colleague asked about the soup "kulajda" at dinner, Veronika told her not only what the traditional ingredients are, but also where the recipe originates from, what gives it the signature acidity and what regional differences there are... honestly, a level of response you see very rarely. And then there was their GRM, Mr. Rene, who put the cherry on top with his forthcoming responses, whatever the request was. And as we have been a part of an event, there were unexpected situations that had us ask for various favors, often at the last minute, and yet, Rene made it happen. Whether it was to get a shirt ironed 10 minutes before the event, or to organize a makeshift car wash and have two cars rinsed off in 15minutes, or to shuffle around different cars that needed to be parked on the side or showcased in front of the hotel throughout out time in Tatry. It is a great, high level place, conveniently located and surrounded by beautiful nature... made something extra by the...

I liked the hotel. The stylish interior and fantastic wellness area—with a wide array of options and a wellness bar as a bonus—were impressive. However, the guest service didn't match the rest.

I made a simple request during breakfast, asking if I could get a bag for a to-go sandwich. I was refused, with the staff saying it was not allowed.

This response was extreme on its own, but what made it worse was that no alternative solution was offered. If you see I need a sandwich, get me one and charge it to my room if need be - it is very simple request.

Like many others, I wanted to take a slice of bread with me for a hike, given that this is a mountain hotel. I have never experienced this kind of response in any other hotel.

The worst part, however, was the behavior of the staff members.

I confronted a lady named Silvia (who refused my request), pointing out that nobody seems to react when people take food with them on the way out. She instantly became visibly annoyed and very rude. This was not an appropriate way to treat a guest, even an unhappy one. This person should not be interfacing with guests and should receive proper training on how to behave towards guests.

I find it extremely embarrassing that a very basic request for a to-go sandwich was too much for the staff in a “five-star” hotel to fulfil.

Bottom line, despite enjoying the hotel itself and the rest of the staff being friendly, I left disappointed and...