Ginger Rooms — Hotel in Upravna Enota Ljubljana

I arrived from the UK and I have hayfever which makes me feel hot. I asked to turn the AC on but I was told by the staff that they could not as they had instructions from the owner. They suggested emailing the owner.

I emailed the owner (Gorazd) but received no reply.

The next day I spoke to a member of staff at reception. She explained that it's not possible to talk to the owner, and to email him. When I insisted, she put me on the phone with Gorazd.

Gorazd started by telling me that it had been cold last week. He read the temperature at his place at 24 degrees (which may be true, we were talking at about 9:30am when it wasn't as hot). He told me that if I was uncomfortable, it may be a problem with me.

I had to explain to him that it may be a problem with me, but talking to a guest like this rather than apologising or attending to their comfort suggest a problem.

He then told me it was unreasonable to ask for air conditioning (in a room with air conditioning) on a hot sunny day in June. He then tried to end the conversation saying "we won't get anywhere with this."

I explained that this could be a teachable moment. I would have been happy if he had apologised or made any effort to fix the situation.

At this point he offered a half-hearted apology.

Following the conversation with Gorazd, I spoke to the member of staff who told me this is what he's like and that if they do anything without his instructions he yells and berates them. This suggests this is a problem with management than service. I expect that if he reads this, his first reaction will be to bully the staff working than to reflect on...

Only good thing about Ginger and Viva rooms is they location, otherwise if you have option skip them. I have stayed one night on 28.10., planned one more but changed my mind. It was very cold, I have frozen during the night. After complaining to the reception about non working heating they give me blanket instead to turn heating on. Whole building was cold and during my stay radiators where luke warm only 10 minutes during morning. Second serious problem was terrible smell of the toilet. I don't have words to explain that kind of smell. Never...

Cheap, near the center and good service, but we have broken many things in the room, like the door of the shower, we have only a medium size towel and no gel ir shampoo.

No lift, no air conditioned. WiFi works very bad. We have dangerous stairs inside the room. Bad quality windows makes the room noisy in the night. Pillows...