We are disapointed with the room. It is dirty, the pillows and matress are really bad... We saw that we had private external bathroom but I guess it can be used by the others guests... Not good for the price and the location. If you rent a room there are three things that are the most important: cleanling, matress and pillows. You dont need to spend much money to have something aceptable. But the pillows are destroyed inside, and the locker of the door is almost broken. I also recomend you to check the kitchen. It is full of pieces of broken glass...
Read moreBooked a room, but it looked completely different, dirty and unpleasant. Asked for a room change or a refund. Got told we could get a full refund, but did not get our money back. They also did not communicate on phone neither before or after we talked to them face to face. Probably a scam, so avoid at all cost! They did not even ask for IDs, but I guess that could be chosen policy on booking.com. "R41 - TIVOLI studios and apartments...
Read moreWe were supposed to get the room at 3:00 pm, but there was no one there. We called the owner, but it still took another 10 minutes before they opened. We had to call the owner again for the towels. At our request, she replaced us a room that was a little better than the first. The floor was dirty, the bed awful, the shower in the bathroom full of hair and mold...
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