Upravna enota Ljubljana, Sektor za upravne notranje zadeve — Local services in Upravna Enota Ljubljana

I will tell you a story. I got an appointment over phone (he was speaking English well) for the residence registration for my family on a specific date. I had to take my 2 year old son and my wife there. On that day I reached there on time and the attender took us to one of the concerned employee. She was really strange. Although she understood that we cannot speak Slovene she started to speak in their language. My wife was asking 'sorry....sorry...' again and again she was doing the same thing. At last I interrupted and asked her that we got appointment on this day this time and this time and we are here for the residence permit. She asked me to call a guy who can speak slovene then only she can proceed it. Also she was correcting me that it was my mistake that I have taken appointment for 'residence registration' and not for address registration. Really pathetic. My son was so irritated during the whole time and during this COVID, as you know this is very difficult and dangerous to travel with a child. One of the worst ladies I had ever seen in my life and I am sorry to say She is from Slovenia...! I called one of my dear friends in Slovenia (Oh my dear friend, I am really sorry that there are some people in the Upravna Enota to worsen your positive side). He came and directly we entered in to the office and the lady surprised me. She was smiling and told me that she know that we can't speak English, so no need of any Slovene translator. One of the nice ladies I had ever seen in my life and I am glad to say She is also from Slovenia...! Two types of people are everywhere. But to be honest, I want to say, the foreign affairs in Slovenia is not at all functioning and they need us to take a Slovene translator all the time when we visit their office.

NB: The rating I am giving to the lady who...

I believe it is one of the best migration offices in EU. As far as I noticed, the ones that are complaining are generally the ones that are coming from western EU countries and for some reason they have the attitude that they are entitled for everything where ever they go and they are so important for humanity or something. If you don't find it good enough for your ''EU standards'' in Slovenia, you can go and try it in Bulgaria. Especially for non-EU citizens, it is a traumatizing experience.

In Slovenia I casually enter to the place get a number, wait for my turn, get my work done in 20 minutes and leave. Everything is exactly how it is supposed to be, you need to be very unlucky to get someone who doesn't speak English, I have personally never had problem communicating. At least they try.

I lived in Bulgaria for a long time and every year applying for id card was another trauma. Shouting at your face in a language that you don't understand. Blaming you for things that you have never been informed off(shouting with a lot of spitting while blaming). Blaming you that you don't speak bulgarian (why would anyone ever learn bulgarian?) Having double standards when it comes to fines for different people.etc.. etc.. but I have never had such a disgusting experience in Slovenia, people show at least the minimum amount of kindness that they are supposed to show, they mostly speak english or at least try to communicate. There is an order in the place and even if it is going to take long you at least know about it before. Some people here are complaining that they waited for 2 hours. Wow...what...

These government offices are the reason why my stay in Slovenia has been a huge headache and a waste of time/money.

Waited 3.5 months to receive my student residency (which is a long time but it's fine). Most staff that handle documents barely speak English and sometimes are even angry at you for not speaking Slovenian. Nobody responds to telephone calls, or if they do they mostly speak in Slovenian without even trying to point you in the right direction. Had to translate documents from English (The language that basically the whole world uses and knows) to Slovenian at an official translator which costed 36 Euro per page, just to show that I didn't have any government issues at my home country in Slovenian instead of English.

Pray to god that you don't end up at desk 25. Super rude and loud to foreigners, barely knows English, and told me to get someone Slovenian to apply for me as according to her "Official Language Of Slovenia is Slovenian Therefore You Must Speak It To Get These Documents Sorted". Why should I know how to speak Slovenian to get a permit to let me study in Slovenia for a short duration of time?

The only positive experience I had was with the guard outside smoking a cigarette, he explained what he could with his limited knowledge, gave me papers, and pointed me in the right direction. How is it possible that a guy standing outside scanning PCT certificates, is more useful than someone sitting at a desk with all the...