The Westin Cape Town — Hotel in City Centre

Nestled in the heart of vibrant Cape Town, South Africa, The Westin Cape Town stands as a beacon of luxury and serenity amid the city’s bustling energy. From the moment I stepped into its sleek, modern lobby, I knew this wasn’t just a hotel—it was an experience designed to rejuvenate the soul. Overlooking the iconic V&A Waterfront and with Table Mountain looming majestically in the distance, The Westin offers an unparalleled blend of urban sophistication and natural beauty. My recent stay here was nothing short of transformative, and it’s a place I’ll return to time and again.

The rooms at The Westin are simply breathtaking. I was fortunate to secure a high-floor suite with floor-to-ceiling windows that framed spectacular views of downtown Cape Town. As the sun dipped below the horizon, the city lights twinkled like a sea of stars, casting a magical glow over the skyline. The decor is elegant yet contemporary, with plush Heavenly Beds that promise—and deliver—the most restful sleep imaginable. Every detail, from the spacious marble bathrooms stocked with premium amenities to the ergonomic workspaces, exudes comfort and style. Waking up to the sight of Table Mountain bathed in morning light felt like a daily gift from nature itself. Whether you’re a business traveler needing a productive haven or a leisure seeker craving tranquility, these rooms elevate your stay to new heights.

But what truly sets The Westin apart is its impeccable service and the warmth of its staff. From the front desk to the housekeeping team, everyone greets you with genuine smiles and a eagerness to assist. The friendly staff anticipate your needs before you even voice them, creating an atmosphere that feels like home away from home. The customer service here is on another level—attentive, personalized, and infused with South African hospitality. A standout moment for me was with the concierge, Simone. Knowing I wasn’t feeling well after a long day, she sought me out in the executive lounge and surprised me with two small immune-boosting drink shots made from fresh orange juice and ginger. It was such a thoughtful gesture, delivered with kindness and without any fuss, that it instantly lifted my spirits and helped me recover. In a world where service can often feel scripted, Simone’s initiative reminded me why The Westin excels: it’s the people who make the magic happen.

Beyond the rooms and service, The Westin boasts an array of amenities that cater to every whim. The rooftop pool offers stunning panoramic views, perfect for a refreshing dip or sunset cocktail. The Heavenly Spa is a sanctuary of wellness, with treatments inspired by local traditions that left me feeling renewed. Dining options are equally impressive—the Thirty7 Restaurant serves up exquisite fusion cuisine using fresh, regional ingredients, while the executive lounge provides complimentary breakfasts and evening canapes in a refined setting. Fitness enthusiasts will appreciate the state-of-the-art gym, complete with Westin’s signature Gear Lending program for workout apparel. Cape Town is a city of contrasts—vibrant markets, historic sites, and natural wonders—and The Westin’s prime location makes it an ideal base. Steps away from the convention center and a short stroll to the waterfront’s shops and eateries, convenience is key. Yet, inside, it’s a peaceful oasis.

In summary, my stay at The Westin Cape Town was flawless, blending luxury, comfort, and heartfelt care. I’ll be staying here on all of my next visits to Cape Town—it’s not just a hotel; it’s my go-to retreat in this enchanting city. If you’re planning a trip, book without hesitation. You...

What a lovely hotel! This Westin in Cape Town didn't disappoint! It's an all-glass 19-storey hotel connected to the International Convention Center. You have a great view of the terminals, marina and wharves. It's decently located - a 25 minute leisurely walk gets you to the Victoria Waterfront, the super-sized mall and complex. ||The lobby is very spacious with high ceiling. Anyone can go up since you don't need a card key to start the elevator but at every floor, there are glass doors which only open with the card key, which I thought was well thought out. If you had guests, you didn't have to go down to the lobby to pick them up. ||The regular room is quite large, which is a relief if you're carrying several luggage pieces and you need to open them all up on the floor. There is backlighting everywhere in the room - behind the headboard and behind the TV wall. Behind the headboard is a large botanical mural which gave an elegant air to the wall. The TV screen is large, with several watchable channels. There is a sufficient number of strategically-located wall outlets, with both traditional South African, European and US plug standards. The ac panel is east to operate. Decor is modern, What impresses is the wall-to-wall floor-to-ceiling window - you already got a clue when you view the all-glass facade of the hotel from outside. The curtains overlap, which gives you full black out. ||We also appreciated the T&B, with separate covered enclosures for shower and for toilet. There's full sets of towels, all monogrammed. We also appreciated the White Tea brand dispensers in the tub and the shower area. There were other small nice touches - lavender mini-spray for the bed; nespresso-style coffee machine; dummy cards on the power slot so you didn't have to use the room key; wine glasses. A few minor negatives - there was no hand wash dispenser in the wash basin area; the light fixtures were a bit on the dark side, presumably because of the thick lamp shades so that even with all the lights on, the room was still on the dim side. ||We were similarly impressed with the breakfast food spread at Thirty 7 on the ground floor. The spread was so varied - we can't even remember the last time we had such a wide selection. 5 stars for the breakfast buffet. ||But most impressive was the service orientation of the staff - the lobby people were so helpful, they even accompanied us across the street to guide us towards the waterfront; we were quickly given a checkout extension; the wait staff in Thirty 7 were also super-friendly and so quick to serve. ||I've no doubt we'll book Westin again if ever we visit...

I have stayed at several Westins worldwide. This one is by far the best, and the most conspicuous feature is how happy, helpful and content the staff at The Westin Cape Town appear to be, indicating that management treat them well and that they enjoy working at the hotel.||||Our family stayed here for 5 days before commencing a safari and felt that this was the perfect city base to explore what Cape Town has to offer. Upon arrival there are several doormen to open doors for you, assist with bags and directions, and to provide friendly greetings that set the tone for a pleasant experience. The lobby is spacious and so are the rooms; all the moreso given that we were fortunate enough to enjoy a Platinum upgrade to a suite.||||The Executive Lounge was excellent, with evening service including a good variety of hot cooked food items (meat and seafood items) that were substantial and high quality (not just the boring ham and cheese that is usually all you get in US/Europe/Australia), a sommelier who would conduct a wine tasting, and a few candy jars including a surprisingly delicious jar of butter cookies.||||The breakfast selection in the main restaurant included the usual stations cooking eggs, pancakes, crepes and waffles, alongside bacon, sausages, sushi, salad, pastries, breads, and Asian items that rotated daily that ensured no 2 days were exactly the same. The Koeksisters and the Snowball were the highlight of the pastry table.||||The wellness facilities here are especially good. The gym is well-equipped and sizeable, whilst the sauna and steam room impressed due to their large size, cleanliness, high temperature and steam flow. As a special bonus, the sauna enjoys a panoramic view of the city and water to the north.||||We would like to specially acknowledge the outstanding efforts of two staff. Rafeeq at the Concierge desk, who was most efficient at corresponding with us by email prior to arrival to discuss sightseeing options and to assist with booking a private driver to take us to the Cape of Good Hope and to Franschhoek. Secondly, Sarah, who we interacted with as the Executive Lounge Manager and also the Manager of the Restaurant at breakfast time, was very friendly and went out of her way to ensure our first visit to Cape Town and stay at the Westin was memorable. In addition to ensuring our dining experience was excellent, she assisted by personally making takeaway tea/coffee in the Lounge for us to take outside as we started our day sightseeing, and also in providing paper bags on the last day so we could take some breakfast pastries with us to enjoy on the drive to...